Evaluation of customer satisfaction level: a study on customer service in general banking Prime Bank-Pragati Sarani Branch

Evaluation of customer satisfaction level: a study on customer service in general banking Prime Bank-Pragati Sarani Branch

This internship report is submitted in partial fulfillment of the requirements for the degree of Masters of Business Administration, 2019.

Manylion Llyfryddiaeth
Prif Awdur:	Rashid, Kamrun Nahar
Awduron Eraill:	Akhter, Rahma
Fformat:	Internship report
Iaith:	English
Cyhoeddwyd:	Brac University 2019
Pynciau:	Customer service General banking Prime Bank Limited Customer satisfaction Banks and banking > Bangladesh
Mynediad Ar-lein:	http://hdl.handle.net/10361/12195

Eitemau Tebyg

Loan activities and customer service satisfaction of Bangladesh Commerce Bank Limited (Pragati Sarani Branch)
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Customer service and satisfaction analysis at Prime Bank Ltd.
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A study on the customer satisfaction at Prime Bank Securities Limited
gan: Ali, Sanjana
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Customer service and satisfaction of Prime Bank Limited
gan: Saba, Husnus
Cyhoeddwyd: (2018)

Customer perception on general banking activities of Prime Bank Limited Banani branch
gan: Tasnim, Zarin
Cyhoeddwyd: (2017)

Identifying customer satisfaction level of BRAC Bank general banking activities
gan: Mahnaz, Samanta
Cyhoeddwyd: (2019)

Customer satisfaction based on customer services at Dhaka Bank Limited of Dhanmondi Branch
gan: Alam, Farzana
Cyhoeddwyd: (2022)

Customer satisfaction on general banking of Mercantile Bank Limited
gan: Faizah, Humayra
Cyhoeddwyd: (2017)

Customer satisfaction on general banking of Prime Bank
gan: Maria, Jannatul
Cyhoeddwyd: (2018)

Customer satisfaction on customer services of UCB Bank
gan: Afroz, Ridita
Cyhoeddwyd: (2023)

Analysis of customer service activity of Jamuna Bank Limited, Progati Sarani Branch
gan: Naureen, Sabah
Cyhoeddwyd: (2021)

Customer satisfaction and general operations of Rupali Bank
gan: Tripti, Ayesha Ferdousi
Cyhoeddwyd: (2017)

General banking and customer satisfaction of Bank Asia Limited
gan: Raihan, Sabbir
Cyhoeddwyd: (2023)

Customer satisfaction level of Standard Bank Limited
gan: Anjum, Sabab Al
Cyhoeddwyd: (2018)

An investigation to customer satisfaction level of NCC Bank LTD in the general banking services
gan: Chowdhury, Mysha
Cyhoeddwyd: (2017)

Customer satisfaction gap in general banking section of Union Bank Limited, Mirpur branch
gan: Afroz, Nadia
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Customer satisfaction on services of Sonali bank Limited
gan: Akib, Ahanak
Cyhoeddwyd: (2022)

Customer satisfaction measurement on General Banking & ATM service of Southeast Bank Limited, Mohakhali branch
gan: Saad, Kazi Newaz Alam
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Evaluation of customer service quality (SERVQUAL) of Prime Bank Limited
gan: Reza, Tahsin Subah
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Customer satisfaction towards online banking service of Bank Asia Limited, Banani Branch
gan: Sumaya, Ayesha
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Analysis on retail banking and customer satisfaction of One Bank
gan: Rahman, MD. Mahbubur
Cyhoeddwyd: (2017)

Customer satisfaction on general banking activities of Mercantile Bank Limited
gan: Bushra, Abedin
Cyhoeddwyd: (2016)

Customer satisfaction on customer service of IFIC Bank limited
gan: Mondal, Tanushree
Cyhoeddwyd: (2021)

Electronic banking and customer satisfaction of NRB Commercial Bank Limited, Dhanmondi Branch.
gan: Fariha, Lamia Jannat
Cyhoeddwyd: (2023)

Customer satisfaction of Standard Bank Ltd.
gan: Zaman, Tazrin
Cyhoeddwyd: (2017)

Customer service & customer’s satisfaction of Trust Bank Limited
gan: Fardous, Farhin
Cyhoeddwyd: (2021)

Analysis of customer satisfaction level of Dutch Bangla Bank Limited, (DBBL)
gan: Anima, Maisha Ibnath
Cyhoeddwyd: (2020)

Customer service and satisfaction of Janata Bank
gan: Nayeem, Jannatul
Cyhoeddwyd: (2019)

An empirical study on the satisfaction level of customer’s regarding Bank Alfalah’s digital products & service
gan: Osman, Jaki
Cyhoeddwyd: (2016)

The relationship of customer satisfaction with deposit and premium banking of BRAC Bank Limited
gan: Bepari, Md. Alamin
Cyhoeddwyd: (2020)

General banking and digitalization through the lenses of customer
gan: Tasnuva, Rudainah
Cyhoeddwyd: (2024)

Performance analysis and customer satisfaction of Jamuna Bank Limited Mohakhali Branch
gan: Naim, Rabiul Islam
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Customer service and satisfaction of Agrani Bank Limited
gan: Afroz, Sadia
Cyhoeddwyd: (2018)

Customer satisfaction of The City Bank Limited
gan: Tanzim, Kishwar Kaniz
Cyhoeddwyd: (2019)

Customer satisfaction of Standard Chartered Bank compared to other banks
gan: Jarin, Shams
Cyhoeddwyd: (2017)

Determinants of customer satisfaction of general banking: a study on EXIM Bank LTD
gan: Islam, Md. Shajidul
Cyhoeddwyd: (2024)

Customer relationship with general banking of Al Arafah Islami Bank
gan: Mim, Ummay Sauda Alam
Cyhoeddwyd: (2021)

Customer satisfaction in public banks: a study on Janata Bank Limited
gan: Ershad, Shah Zafar
Cyhoeddwyd: (2017)

Unveiling post-COVID-19 dynamics: a comprehensive analysis of customer satisfaction and app usage at Prime Bank's Jatrabari branch
gan: Basir, Abdus Samiul
Cyhoeddwyd: (2024)