Evaluation of customer satisfaction level: a study on customer service in general banking Prime Bank-Pragati Sarani Branch

This internship report is submitted in partial fulfillment of the requirements for the degree of Masters of Business Administration, 2019.

Bibliographic Details
Main Author:	Rashid, Kamrun Nahar
Other Authors:	Akhter, Rahma
Format:	Internship report
Language:	English
Published:	Brac University 2019
Subjects:	Customer service General banking Prime Bank Limited Customer satisfaction Banks and banking > Bangladesh
Online Access:	http://hdl.handle.net/10361/12195

id	10361-12195
record_format	dspace
spelling	10361-121952019-09-30T05:34:37Z Evaluation of customer satisfaction level: a study on customer service in general banking Prime Bank-Pragati Sarani Branch Rashid, Kamrun Nahar Akhter, Rahma Brac Business School, Brac University Customer service General banking Prime Bank Limited Customer satisfaction Banks and banking--Bangladesh This internship report is submitted in partial fulfillment of the requirements for the degree of Masters of Business Administration, 2019. Catalogued from PDF version of internship report. Includes bibliographical references (page 68). Internship is an essential part of BRAC University MBA program. As per the requirement of the BRAC University I have performed 90 days or three months internship which has helped me to improve my potentiality in the practical field. I achieved the opportunity to prove the potentiality, which has been given by the Prime Bank Ltd. to commence my internship in the pragati sarani Branch. As per the requirement of the internship program I have to prepare a report on the Prime Bank Limited with a specific topic. I was assigned in the “General Banking Division” so I have chosen “Evaluation of Customer satisfaction level: A study on customer service in General Banking Prime Bank-Pragati Sarani Branch” as my Project topic. Prime Bank Limited is a private commercial bank in Bangladesh. While the growth in customer numbers in corporate banking segment is becoming stagnant, new customers in consumer banking is growing every day. This report is based on practical working experience at The Prime Bank Limited as a part of internship program. The Prime Bank Limited, the first generation bank in Bangladesh came into being in 1995 .Established with the objective of bringing about a qualitative change in sphere of banking and financial management, the bank today serves its customers usefully and collecting funds from the surplus units of the economy in the form of deposit and mobilize deposit to the deficit units of the economy in the form of credit. The noble intention behind starting this bank was to bring about qualitative changes in the sphere of banking and financial management. Today The Prime Bank Limited serves its customers at home and abroad with 140 branches spread over the country and about three hundred oversea correspondences. Kamrun Nahar Rashid M. Business Administration 2019-06-19T05:07:16Z 2019-06-19T05:07:16Z 2019 2019-05 Internship report ID 16364063 http://hdl.handle.net/10361/12195 en Brac University Internship reports are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission. 76 pages application/pdf Brac University
institution	Brac University
collection	Institutional Repository
language	English
topic	Customer service General banking Prime Bank Limited Customer satisfaction Banks and banking--Bangladesh
spellingShingle	Customer service General banking Prime Bank Limited Customer satisfaction Banks and banking--Bangladesh Rashid, Kamrun Nahar Evaluation of customer satisfaction level: a study on customer service in general banking Prime Bank-Pragati Sarani Branch
description	This internship report is submitted in partial fulfillment of the requirements for the degree of Masters of Business Administration, 2019.
author2	Akhter, Rahma
author_facet	Akhter, Rahma Rashid, Kamrun Nahar
format	Internship report
author	Rashid, Kamrun Nahar
author_sort	Rashid, Kamrun Nahar
title	Evaluation of customer satisfaction level: a study on customer service in general banking Prime Bank-Pragati Sarani Branch
title_short	Evaluation of customer satisfaction level: a study on customer service in general banking Prime Bank-Pragati Sarani Branch
title_full	Evaluation of customer satisfaction level: a study on customer service in general banking Prime Bank-Pragati Sarani Branch
title_fullStr	Evaluation of customer satisfaction level: a study on customer service in general banking Prime Bank-Pragati Sarani Branch
title_full_unstemmed	Evaluation of customer satisfaction level: a study on customer service in general banking Prime Bank-Pragati Sarani Branch
title_sort	evaluation of customer satisfaction level: a study on customer service in general banking prime bank-pragati sarani branch
publisher	Brac University
publishDate	2019
url	http://hdl.handle.net/10361/12195
work_keys_str_mv	AT rashidkamrunnahar evaluationofcustomersatisfactionlevelastudyoncustomerserviceingeneralbankingprimebankpragatisaranibranch
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Evaluation of customer satisfaction level: a study on customer service in general banking Prime Bank-Pragati Sarani Branch

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