Customer satisfaction with government banks: a study on Agrani Bank Limited
This internship report is submitted in partial fulfillment of the requirements for the degree of Masters of Business Administration, 2019.
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| التنسيق: | Internship report |
| اللغة: | English |
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Brac University
2019
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| الوصول للمادة أونلاين: | http://hdl.handle.net/10361/12194 |
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10361-12194 |
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10361-121942019-09-30T05:44:10Z Customer satisfaction with government banks: a study on Agrani Bank Limited Sultana, Farhana Government banks: Chowdhury, Md. Hasan Maksud Brac Business School, Brac University Government banks Agrani Bank Limited Banking Banks and banking--Bangladesh Consumer satisfaction This internship report is submitted in partial fulfillment of the requirements for the degree of Masters of Business Administration, 2019. Catalogued from PDF version of internship report. Includes bibliographical references (page 31). This internship report based on the three month long internship program that I had successfully completed in Agrani Bank Limited as a requirement of my MBA program. At the initial stage of this report, I have provided with a background, which narrates the overall content of the report. Following that, I have briefly narrated the overview of Agrani Bank Limited. To make this report a survey was done in Agrani bank Limited. From that survey I get data about the satisfaction level of the customers of Agrani bank limited towards its services. Bangladesh is a developing country. Banking sector plays a vital role in the economic development of the country. Now-a-days, banks not only act as custodian of public money but also are indispensable as vital agent for maintenance of sound financial position of a country. Banking industry of Bangladesh has achieved positive changes in terms of expansion modernization, application of international standard, technology adaption, and corporate governance and improved regulatory and supervisions environment. Due to globalization and free market economy banking sector facing a competitive environment in Bangladesh. To survive this competition bank provide good services to the customers. The goal of every bank should be to satisfy the customer. We know that customer is the kingof market. In this report I try to measure the customer satisfaction in AGRANI BANK LIMITED. In case of service a survey is done in AGRANI BANK LIMITED for checking the satisfaction level of customers. For asking people about what they think about the service of ABL, a set of questionnaire has been made. In the survey all of them are ABL account holder and those who pays bills here. However before drawing any conclusion based on this report it may be noted that the report was prepared in a very short term and there is lack of data. But still the report may be useful for Agrani Bank Limted to understand their customers. Farhana Sultana M. Business Administration 2019-06-19T04:58:40Z 2019-06-19T04:58:40Z 2019 2019-04 Internship report ID 13364013 http://hdl.handle.net/10361/12194 en Brac University Internship reports are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission. 32 pages application/pdf Brac University |
| institution |
Brac University |
| collection |
Institutional Repository |
| language |
English |
| topic |
Government banks Agrani Bank Limited Banking Banks and banking--Bangladesh Consumer satisfaction |
| spellingShingle |
Government banks Agrani Bank Limited Banking Banks and banking--Bangladesh Consumer satisfaction Sultana, Farhana Government banks: Customer satisfaction with government banks: a study on Agrani Bank Limited |
| description |
This internship report is submitted in partial fulfillment of the requirements for the degree of Masters of Business Administration, 2019. |
| author2 |
Chowdhury, Md. Hasan Maksud |
| author_facet |
Chowdhury, Md. Hasan Maksud Sultana, Farhana Government banks: |
| format |
Internship report |
| author |
Sultana, Farhana Government banks: |
| author_sort |
Sultana, Farhana |
| title |
Customer satisfaction with government banks: a study on Agrani Bank Limited |
| title_short |
Customer satisfaction with government banks: a study on Agrani Bank Limited |
| title_full |
Customer satisfaction with government banks: a study on Agrani Bank Limited |
| title_fullStr |
Customer satisfaction with government banks: a study on Agrani Bank Limited |
| title_full_unstemmed |
Customer satisfaction with government banks: a study on Agrani Bank Limited |
| title_sort |
customer satisfaction with government banks: a study on agrani bank limited |
| publisher |
Brac University |
| publishDate |
2019 |
| url |
http://hdl.handle.net/10361/12194 |
| work_keys_str_mv |
AT sultanafarhana customersatisfactionwithgovernmentbanksastudyonagranibanklimited AT governmentbanks customersatisfactionwithgovernmentbanksastudyonagranibanklimited |
| _version_ |
1814308129157939200 |