Impact of customer satisfaction in the growth of construction consultancy firms
This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2019.
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| 语言: | English |
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Brac University
2019
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| 在线阅读: | http://hdl.handle.net/10361/12134 |
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10361-121342019-09-30T05:41:36Z Impact of customer satisfaction in the growth of construction consultancy firms Khan, Umme Saara Zaman, Raisa Tasneem Brac Business School, Brac University Consultancy firms Deltadesh (Pvt.) Limited Consumer satisfaction This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2019. Cataloged from PDF version of internship report. Includes bibliographical references (page 42). Deltadesh (Pvt.) Ltd is a100% Dutch owned company in Bangladesh that is solely focusing on Construction Project Management Consultancy, Development, Implementation and Quality Management. The company combines a contribution to the development of Bangladesh through commercial sustainable models. At the very beginning, I have given an overview of Deltadesh (Pvt.) Ltd. and its functions. It will allow the readers to understand Deltadesh (Pvt.) Ltd.’s legacy in its field and its vision as well. In the next part, I have mentioned the objectives of writing this report. I have also acknowledged the scopes for learning and limitations I have faced. This very part also includes the methods that I used to collect the required data. In the following part, I have provided a detailed analysis of the information that I have gathered through a survey on the existing and previous customers of the company. It also consists the respondents’ perception on this particular company and the industry as well. The main concern of the report was to understand customer satisfaction on this company along with the entire industry and this has been thoroughly discussed in this part. Customer satisfaction has been seen to have an impact in the growth of construction consultancy firms. Lastly, Findings, Recommendations and Conclusion are given in the end of this report. I have recommended some measures as per my understanding of the analysis and findings. Umme Saara Khan B. Business Administration 2019-06-12T07:50:38Z 2019-06-12T07:50:38Z 2019 2019-05 Internship report ID 14304129 http://hdl.handle.net/10361/12134 en Brac University Internship reports are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission. 44 pages application/pdf Brac University |
| institution |
Brac University |
| collection |
Institutional Repository |
| language |
English |
| topic |
Consultancy firms Deltadesh (Pvt.) Limited Consumer satisfaction |
| spellingShingle |
Consultancy firms Deltadesh (Pvt.) Limited Consumer satisfaction Khan, Umme Saara Impact of customer satisfaction in the growth of construction consultancy firms |
| description |
This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2019. |
| author2 |
Zaman, Raisa Tasneem |
| author_facet |
Zaman, Raisa Tasneem Khan, Umme Saara |
| format |
Internship report |
| author |
Khan, Umme Saara |
| author_sort |
Khan, Umme Saara |
| title |
Impact of customer satisfaction in the growth of construction consultancy firms |
| title_short |
Impact of customer satisfaction in the growth of construction consultancy firms |
| title_full |
Impact of customer satisfaction in the growth of construction consultancy firms |
| title_fullStr |
Impact of customer satisfaction in the growth of construction consultancy firms |
| title_full_unstemmed |
Impact of customer satisfaction in the growth of construction consultancy firms |
| title_sort |
impact of customer satisfaction in the growth of construction consultancy firms |
| publisher |
Brac University |
| publishDate |
2019 |
| url |
http://hdl.handle.net/10361/12134 |
| work_keys_str_mv |
AT khanummesaara impactofcustomersatisfactioninthegrowthofconstructionconsultancyfirms |
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