Overall banking industry for foreign Bangladeshi customers in terms of Bangladesh
This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2019.
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| 格式: | Internship report |
| 語言: | English |
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BRAC University
2019
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| 在線閱讀: | http://hdl.handle.net/10361/12099 |
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10361-12099 |
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10361-120992019-09-30T05:40:29Z Overall banking industry for foreign Bangladeshi customers in terms of Bangladesh Islam, Md. Aminul Basher, Mohammad Atiqul Brac Business School, Brac University Customer satisfaction Consumer satisfaction. Customer services. Consumer satisfaction--Bangladesh. Banks and banking--Bangladesh. This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2019. Cataloged from PDF version of internship report. Includes bibliographical references (page 20). In this paper, “Customer Satisfaction on overall banking industry for foreign Bangladeshi customer in Bangladesh,” I have tried to find out the relationship between the service, price and safety of the customer satisfaction, which contains mainly the analysis of various data that I collect from seventy two respondents. Firstly, I generated hypothesis with the dependent (customer satisfaction) and independent (service, price and safety) variables. Then I focused on collecting data from respondents based on that I conducted my analysis. While conducting the analysis I did outlier detection, data analysis using rotated component matrix, commonalities, etc. Then I checked reliability through Cronbach’s alpha and validity with convergent and discriminant validity. After that from rotated component matrix, I made composite variable and regression analysis was run to check whether it supports the hypothesis or not. Lastly, I came up with some limitations and suggested some recommendations along with discussing why the particular result was achieved. Md. Aminul Islam B. Business Administration 2019-06-09T06:21:46Z 2019-06-09T06:21:46Z 2019 2019-04-30 Internship report ID 15204080 http://hdl.handle.net/10361/12099 en Brac University Internship reports are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission. 27 pages application/pdf BRAC University |
| institution |
Brac University |
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Institutional Repository |
| language |
English |
| topic |
Customer satisfaction Consumer satisfaction. Customer services. Consumer satisfaction--Bangladesh. Banks and banking--Bangladesh. |
| spellingShingle |
Customer satisfaction Consumer satisfaction. Customer services. Consumer satisfaction--Bangladesh. Banks and banking--Bangladesh. Islam, Md. Aminul Overall banking industry for foreign Bangladeshi customers in terms of Bangladesh |
| description |
This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2019. |
| author2 |
Basher, Mohammad Atiqul |
| author_facet |
Basher, Mohammad Atiqul Islam, Md. Aminul |
| format |
Internship report |
| author |
Islam, Md. Aminul |
| author_sort |
Islam, Md. Aminul |
| title |
Overall banking industry for foreign Bangladeshi customers in terms of Bangladesh |
| title_short |
Overall banking industry for foreign Bangladeshi customers in terms of Bangladesh |
| title_full |
Overall banking industry for foreign Bangladeshi customers in terms of Bangladesh |
| title_fullStr |
Overall banking industry for foreign Bangladeshi customers in terms of Bangladesh |
| title_full_unstemmed |
Overall banking industry for foreign Bangladeshi customers in terms of Bangladesh |
| title_sort |
overall banking industry for foreign bangladeshi customers in terms of bangladesh |
| publisher |
BRAC University |
| publishDate |
2019 |
| url |
http://hdl.handle.net/10361/12099 |
| work_keys_str_mv |
AT islammdaminul overallbankingindustryforforeignbangladeshicustomersintermsofbangladesh |
| _version_ |
1814307866665811968 |