Customer satisfaction at foreign trade department of Bank Asia Limited, Mohakjhali branch.
This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2018.
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| Format: | Internship report |
| Język: | English |
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BRAC University
2019
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| Dostęp online: | http://hdl.handle.net/10361/11465 |
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10361-11465 |
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10361-114652019-09-30T05:40:26Z Customer satisfaction at foreign trade department of Bank Asia Limited, Mohakjhali branch. Tanny, Anisha Haque, Shamim Ehsanul BRAC Business School, BRAC University Bank Asia Limited Service quality Consumer satisfaction. Customer relations. International trade. This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2018. Cataloged from PDF version of internship report. Includes bibliographical references (page 38). Bank Asia Limited is well known for its bankingsuperiority in Bangladesh. It has a well-established foreign department and the bank is escalating very swiftly. As I have done my internship from foreign Trade department. So the report has designed on customer satisfaction at foreign trade department of Bank Asia Mohakhali Branch. The purpose of this term paper is to evaluate quality of service of foreign trade department in Bank Asia Limited, Mohakhali branch. I have used the acknowledged and applied method Service Quality Method (SERVQUAL) to recognize the service quality of Bank Asia Limited and to improve customer service. In the first part of the report it includes about the brief overview of the bank. Bank Asia Limited is one of the top from the 3rd generation banking industries. Which was established in 1999 and later on listed in Dhaka Stock Exchange and Chittagong Stock Exchange respectively on 23rd and 24th September in 2003. At present it has Own - 48, Shared-240 (Q-cash), Cash Link (125+) with 178 branches. In the second part of the report I have deliberated about the experience that I had during my internship period at Bank Asia Limited. The journey of working in Bank Asia Limited was enormous. I feel glad that I had the opportunity to work in Foreign Trade Division. In the third part I have discussed about the foreign trade department and their efficiency to raise customer satisfaction. At the end I have added some recommendations which, from my point of view will help Bank Asia Limited to be more successful. Basically it is a research based paper which consists of the review and response from the clients of Bank Asia Limited. The report echoes my knowledge, learning and experience from internship which will improve my skills in banking sector. Anisha Tanny B. Business Administration 2019-02-25T09:35:01Z 2019-02-25T09:35:01Z 2018 2018-12-02 Internship report ID 14304025 http://hdl.handle.net/10361/11465 en BRAC University Internship reports are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission. 40 pages application/pdf BRAC University |
| institution |
Brac University |
| collection |
Institutional Repository |
| language |
English |
| topic |
Bank Asia Limited Service quality Consumer satisfaction. Customer relations. International trade. |
| spellingShingle |
Bank Asia Limited Service quality Consumer satisfaction. Customer relations. International trade. Tanny, Anisha Customer satisfaction at foreign trade department of Bank Asia Limited, Mohakjhali branch. |
| description |
This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2018. |
| author2 |
Haque, Shamim Ehsanul |
| author_facet |
Haque, Shamim Ehsanul Tanny, Anisha |
| format |
Internship report |
| author |
Tanny, Anisha |
| author_sort |
Tanny, Anisha |
| title |
Customer satisfaction at foreign trade department of Bank Asia Limited, Mohakjhali branch. |
| title_short |
Customer satisfaction at foreign trade department of Bank Asia Limited, Mohakjhali branch. |
| title_full |
Customer satisfaction at foreign trade department of Bank Asia Limited, Mohakjhali branch. |
| title_fullStr |
Customer satisfaction at foreign trade department of Bank Asia Limited, Mohakjhali branch. |
| title_full_unstemmed |
Customer satisfaction at foreign trade department of Bank Asia Limited, Mohakjhali branch. |
| title_sort |
customer satisfaction at foreign trade department of bank asia limited, mohakjhali branch. |
| publisher |
BRAC University |
| publishDate |
2019 |
| url |
http://hdl.handle.net/10361/11465 |
| work_keys_str_mv |
AT tannyanisha customersatisfactionatforeigntradedepartmentofbankasialimitedmohakjhalibranch |
| _version_ |
1814307476095369216 |