A study of customer satisfaction on online banking & ATM services, Islami Bank Bangladesh Limited
This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2018.
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| Μορφή: | Internship report |
| Γλώσσα: | English |
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BRAC University
2019
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| Διαθέσιμο Online: | http://hdl.handle.net/10361/11392 |
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10361-11392 |
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10361-113922019-09-30T05:19:28Z A study of customer satisfaction on online banking & ATM services, Islami Bank Bangladesh Limited Jahan, Md. Ashraf Zaman, Raisa Tasneem BRAC Business School, BRAC University Islami Bank Bangladesh Ltd. Customer satisfaction Banks and banking--Bangladesh. This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2018. Cataloged from PDF version of internship report. Includes bibliographical references (page 24). Islami Banks Bangladesh Limited has slowly become one of the leading banks by completing their missions and visions after their establishment in 1983. I did my intern at badda branch of IBBL. I worked in all 3 desks by job rotation to get the overall idea about the banking activities of IBBL. It was not difficult for me as the other employees were very helpful during my internship period. I got to interact with customers while they were taking the services from the bank. I also got the chance to get their views regarding the service of the bank. Although sometimes it seems very challenging as the customers are in a hurry and didn’t want to participate in the talk. I learned from my internship program how to overcome fear and how this is important to prosper in life. I also got the knowledge about punctuality. It helped me to increase my confidence in this banking sector. I got chance to know their different activities through the internship program and I particularly focused on the Customer Satisfaction level of Islami Bank Bangladesh Limited which is my internship report topic. Md. Ashraf Jahan B. Business Administration 2019-02-07T09:10:57Z 2019-02-07T09:10:57Z 2018 2018-12-05 Internship report ID 14304165 http://hdl.handle.net/10361/11392 en BRAC University Internship reports are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission. 26 pages application/pdf BRAC University |
| institution |
Brac University |
| collection |
Institutional Repository |
| language |
English |
| topic |
Islami Bank Bangladesh Ltd. Customer satisfaction Banks and banking--Bangladesh. |
| spellingShingle |
Islami Bank Bangladesh Ltd. Customer satisfaction Banks and banking--Bangladesh. Jahan, Md. Ashraf A study of customer satisfaction on online banking & ATM services, Islami Bank Bangladesh Limited |
| description |
This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2018. |
| author2 |
Zaman, Raisa Tasneem |
| author_facet |
Zaman, Raisa Tasneem Jahan, Md. Ashraf |
| format |
Internship report |
| author |
Jahan, Md. Ashraf |
| author_sort |
Jahan, Md. Ashraf |
| title |
A study of customer satisfaction on online banking & ATM services, Islami Bank Bangladesh Limited |
| title_short |
A study of customer satisfaction on online banking & ATM services, Islami Bank Bangladesh Limited |
| title_full |
A study of customer satisfaction on online banking & ATM services, Islami Bank Bangladesh Limited |
| title_fullStr |
A study of customer satisfaction on online banking & ATM services, Islami Bank Bangladesh Limited |
| title_full_unstemmed |
A study of customer satisfaction on online banking & ATM services, Islami Bank Bangladesh Limited |
| title_sort |
study of customer satisfaction on online banking & atm services, islami bank bangladesh limited |
| publisher |
BRAC University |
| publishDate |
2019 |
| url |
http://hdl.handle.net/10361/11392 |
| work_keys_str_mv |
AT jahanmdashraf astudyofcustomersatisfactionononlinebankingatmservicesislamibankbangladeshlimited AT jahanmdashraf studyofcustomersatisfactionononlinebankingatmservicesislamibankbangladeshlimited |
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