Comparison of customer service between Janata Bank Ltd and BRAC Bank Ltd
This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2018.
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| स्वरूप: | Internship report |
| भाषा: | English |
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BRAC University
2019
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| विषय: | |
| ऑनलाइन पहुंच: | http://hdl.handle.net/10361/11344 |
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10361-11344 |
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10361-113442019-09-30T05:15:29Z Comparison of customer service between Janata Bank Ltd and BRAC Bank Ltd Haque, Tasfin Iftekharul Haque, K.M. Nafiul BRAC Business School, BRAC University Janata Bank Limited BRAC Bank Limited Customer service Banks and banking--Bangladesh. Customer services--Bangladesh--Marketing. This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2018. Cataloged from PDF version of internship report. Includes bibliographical references (page 38). I am doing my internship in the Janata Bank Ltd. From the very first time I was in doubt with their customer satisfaction. Their service quality was low and that is why they might be losing revenue. Then I scrolled through the internet and found out that BRAC Bank is earning equivalent to Janata bank ltd by investing almost half than JBL. Then I thought customer satisfaction might impact the situation here in any of the ways. That is why I have prepared some question papers and chased some respondents to collect the evidence about the customer satisfaction matter of JBL. The report will discuss the method I have applied for measuring the customer satisfaction of the banks. Then I have measured two of the banks taking responses from both of the customers and their officials so that I get the exact output. So, the report discusses the finding of the analysis. The report also gives a logical recommendation to the JBL by the findings of the report. Tasfin Iftekharul Haque B. Business Administration 2019-01-30T04:05:52Z 2019-01-30T04:05:52Z 2018 2018-12-02 Internship report ID 13204050 http://hdl.handle.net/10361/11344 en BRAC University Internship reports are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission. 38 pages application/pdf BRAC University |
| institution |
Brac University |
| collection |
Institutional Repository |
| language |
English |
| topic |
Janata Bank Limited BRAC Bank Limited Customer service Banks and banking--Bangladesh. Customer services--Bangladesh--Marketing. |
| spellingShingle |
Janata Bank Limited BRAC Bank Limited Customer service Banks and banking--Bangladesh. Customer services--Bangladesh--Marketing. Haque, Tasfin Iftekharul Comparison of customer service between Janata Bank Ltd and BRAC Bank Ltd |
| description |
This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2018. |
| author2 |
Haque, K.M. Nafiul |
| author_facet |
Haque, K.M. Nafiul Haque, Tasfin Iftekharul |
| format |
Internship report |
| author |
Haque, Tasfin Iftekharul |
| author_sort |
Haque, Tasfin Iftekharul |
| title |
Comparison of customer service between Janata Bank Ltd and BRAC Bank Ltd |
| title_short |
Comparison of customer service between Janata Bank Ltd and BRAC Bank Ltd |
| title_full |
Comparison of customer service between Janata Bank Ltd and BRAC Bank Ltd |
| title_fullStr |
Comparison of customer service between Janata Bank Ltd and BRAC Bank Ltd |
| title_full_unstemmed |
Comparison of customer service between Janata Bank Ltd and BRAC Bank Ltd |
| title_sort |
comparison of customer service between janata bank ltd and brac bank ltd |
| publisher |
BRAC University |
| publishDate |
2019 |
| url |
http://hdl.handle.net/10361/11344 |
| work_keys_str_mv |
AT haquetasfiniftekharul comparisonofcustomerservicebetweenjanatabankltdandbracbankltd |
| _version_ |
1814308801814200320 |