E-Services: a study on e-government websites in Myanmar
This dissertation is submitted in partial fulfillment of the requirements for the degree of MA in Governance and Development, 2018.
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| 語言: | English |
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BRAC University
2019
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| 在線閱讀: | http://hdl.handle.net/10361/11272 |
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10361-11272 |
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10361-112722019-09-30T05:20:27Z E-Services: a study on e-government websites in Myanmar Aung, Aung Hoque, Shah Mohammad Sanaul BRAC Institute of Governance and Development, BRAC University E-government E-Services Myanmar This dissertation is submitted in partial fulfillment of the requirements for the degree of MA in Governance and Development, 2018. Cataloged from PDF version of dissertation report. Includes bibliographical references (page 71-74). A shift from traditional governance to e-governance, websites has become incomparable means for offering public information and services in new ways that can satisfy citizens’ needs and convenience. This paper is an attempt to review the e-Services through egovernment website in Myanmar from the perspective of citizens’ needs and benefits. Existing websites of different ministries and organization of Myanmar have been reviewed to study as what features they carry, what types of information and services they provided, what are the services that citizens wanted to get from e-government website, how the needs and expectations of the citizens can be met with government websites provided services, how to approach people centered services using social media and mobile application. For the purpose of the study, primary data are collected by using questionnaire survey and interview method. Compare survey result from officials and beneficiaries to know the difference between government provided e-services and citizens expected services. Then the findings from the primary data have been crossed verified with the benchmark of the “UN model of four stages of online service development” to have an assessment of e-services through e-Government website in general and the ministry level and some national level website in Myanmar. The overall level of online service development of Myanmar egovernment website is at the “Enhanced Information Services” stage of UN Model. This study comes up with some recommendations such as single login identity across all government website should be constructed as a National Government Portal, all of government ministries and department should use social media to disseminate information and also government website needed to modify it can be easily seen on smart phone, government provided e-services should compactable with mobile device that can be used independently of temporal and spatial restraints. Aung Aung M. Governance and Development 2019-01-22T10:02:51Z 2019-01-22T10:02:51Z 2018 2018-03 Dissertation ID 17172014 http://hdl.handle.net/10361/11272 en BRAC University dissertation are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission. 79 pages application/pdf BRAC University |
| institution |
Brac University |
| collection |
Institutional Repository |
| language |
English |
| topic |
E-government E-Services Myanmar |
| spellingShingle |
E-government E-Services Myanmar Aung, Aung E-Services: a study on e-government websites in Myanmar |
| description |
This dissertation is submitted in partial fulfillment of the requirements for the degree of MA in Governance and Development, 2018. |
| author2 |
Hoque, Shah Mohammad Sanaul |
| author_facet |
Hoque, Shah Mohammad Sanaul Aung, Aung |
| format |
Dissertation |
| author |
Aung, Aung |
| author_sort |
Aung, Aung |
| title |
E-Services: a study on e-government websites in Myanmar |
| title_short |
E-Services: a study on e-government websites in Myanmar |
| title_full |
E-Services: a study on e-government websites in Myanmar |
| title_fullStr |
E-Services: a study on e-government websites in Myanmar |
| title_full_unstemmed |
E-Services: a study on e-government websites in Myanmar |
| title_sort |
e-services: a study on e-government websites in myanmar |
| publisher |
BRAC University |
| publishDate |
2019 |
| url |
http://hdl.handle.net/10361/11272 |
| work_keys_str_mv |
AT aungaung eservicesastudyonegovernmentwebsitesinmyanmar |
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