Service quality impact on customer degree of satisfaction in the context of international supply chain department at DHL Global Forwarding (Bangladesh) Ltd.

This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2018.

Bibliografiset tiedot
Päätekijä:	Dhar, Showmik
Muut tekijät:	Tania Akter
Aineistotyyppi:	Internship report
Kieli:	English
Julkaistu:	BRAC University 2018
Aiheet:	Supply chain department DHL Global Forwarding (Bangladesh) Limited Service quality Customer satisfaction Consumer satisfaction Business logistics.
Linkit:	http://hdl.handle.net/10361/11046

id	10361-11046
record_format	dspace
spelling	10361-110462019-09-30T04:51:58Z Service quality impact on customer degree of satisfaction in the context of international supply chain department at DHL Global Forwarding (Bangladesh) Ltd. Dhar, Showmik Tania Akter BRAC Business School, BRAC University Supply chain department DHL Global Forwarding (Bangladesh) Limited Service quality Customer satisfaction Consumer satisfaction Business logistics. This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2018. Cataloged from PDF version of internship report. Includes bibliographical references (page 27). DHL Global Forwarding is a division of Deutsche Post DHL, giving air and ocean freight forwarding services. It is the worldwide market pioneer in logistics & freight forwarding. A business-to-business activity, DHL Global Forwarding ventured into the Bangladesh market in 2009. Before opening its undeniable tasks in Bangladesh, it had worked with specialists for a long time. It gives global cargo transportation, warehousing and dissemination, traditions, security and protection alongside green and industry part arrangements. Being an intern in the International Supply Chain division I found the opportunity to take in the exercises and business tasks action of a cargo sending organization and how every office is cooperating to keep the association in parity. Service quality and customer satisfaction – are seen as the major unequivocal factors in keeping up long haul and productive business associations. The two terms are especially fundamental in the present business condition, as the association between the specialist co-op and the client is ordinarily long term. The most noteworthy components in service markets is the help and progression of relationship with the customer. For the relationship to be long haul, a specialist organization needs to outfit an administration as per the customers' wants, inciting the reasonable component of customer satisfaction The task is making astounding services and making customers satisfied in light of the way that fulfillment is crucial for freight forwarding organizations searching for upper hand, since they comprehend that on the off chance that they don't satisfy the wants of the clients, their place will be taken by various associations whose administrations will be progressively centered around client desires. In this way, the study demonstrates the effect of service quality dimensions with the assistance of SERVQUAL model on customer satisfaction with regards to freight forwarding organization. Showmik Dhar B. Business Administration 2018-12-24T08:50:25Z 2018-12-24T08:50:25Z 2018 2018-12 Internship report ID 14304111 http://hdl.handle.net/10361/11046 en BRAC University Internship reports are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission. 34 pages application/pdf BRAC University
institution	Brac University
collection	Institutional Repository
language	English
topic	Supply chain department DHL Global Forwarding (Bangladesh) Limited Service quality Customer satisfaction Consumer satisfaction Business logistics.
spellingShingle	Supply chain department DHL Global Forwarding (Bangladesh) Limited Service quality Customer satisfaction Consumer satisfaction Business logistics. Dhar, Showmik Service quality impact on customer degree of satisfaction in the context of international supply chain department at DHL Global Forwarding (Bangladesh) Ltd.
description	This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2018.
author2	Tania Akter
author_facet	Tania Akter Dhar, Showmik
format	Internship report
author	Dhar, Showmik
author_sort	Dhar, Showmik
title	Service quality impact on customer degree of satisfaction in the context of international supply chain department at DHL Global Forwarding (Bangladesh) Ltd.
title_short	Service quality impact on customer degree of satisfaction in the context of international supply chain department at DHL Global Forwarding (Bangladesh) Ltd.
title_full	Service quality impact on customer degree of satisfaction in the context of international supply chain department at DHL Global Forwarding (Bangladesh) Ltd.
title_fullStr	Service quality impact on customer degree of satisfaction in the context of international supply chain department at DHL Global Forwarding (Bangladesh) Ltd.
title_full_unstemmed	Service quality impact on customer degree of satisfaction in the context of international supply chain department at DHL Global Forwarding (Bangladesh) Ltd.
title_sort	service quality impact on customer degree of satisfaction in the context of international supply chain department at dhl global forwarding (bangladesh) ltd.
publisher	BRAC University
publishDate	2018
url	http://hdl.handle.net/10361/11046
work_keys_str_mv	AT dharshowmik servicequalityimpactoncustomerdegreeofsatisfactioninthecontextofinternationalsupplychaindepartmentatdhlglobalforwardingbangladeshltd
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Service quality impact on customer degree of satisfaction in the context of international supply chain department at DHL Global Forwarding (Bangladesh) Ltd.

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