Measuring of employee satisfaction of customer service department in Bank Asia Limited : a study on Satmasjid Road Branch

Measuring of employee satisfaction of customer service department in Bank Asia Limited : a study on Satmasjid Road Branch

This internship report is submitted in a partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2018.

Sonraí bibleagrafaíochta
Príomhchruthaitheoir:	Seraj, Anika Binte
Rannpháirtithe:	Adrita, Ummul Wara
Formáid:	Internship report
Teanga:	English
Foilsithe / Cruthaithe:	BRAC University 2018
Ábhair:	Bank Asia Limited Customer service Bank management. Banks and banking > Bangladesh. Customer services.
Rochtain ar líne:	http://hdl.handle.net/10361/10977

Míreanna comhchosúla

Customer satisfaction based on customer services at Dhaka Bank Limited of Dhanmondi Branch
de réir: Alam, Farzana
Foilsithe / Cruthaithe: (2022)

Customer satisfaction on customer services of UCB Bank
de réir: Afroz, Ridita
Foilsithe / Cruthaithe: (2023)

Evaluation of customer satisfaction level: a study on customer service in general banking Prime Bank-Pragati Sarani Branch
de réir: Rashid, Kamrun Nahar
Foilsithe / Cruthaithe: (2019)

Impact of digitalization of service request (information update) for customer satisfaction
de réir: Nova, Sanjana Azad
Foilsithe / Cruthaithe: (2023)

Improving customer service and satisfaction of National Bank Limited (NBL): a study on Mirpur branch
de réir: Sadia, Safa
Foilsithe / Cruthaithe: (2018)

General banking of - Bank Asia Limited: a study on Shyamoli branch
de réir: Ahammed, Fatima
Foilsithe / Cruthaithe: (2019)

How to improve customer service efficiency and their customer satisfaction of Rupali Bank LTD. Gabtoli Hat Branch
de réir: Fariha, Rishad
Foilsithe / Cruthaithe: (2020)

Customer service and satisfaction analysis at Prime Bank Ltd.
de réir: Jihan, Jaky All Naiem
Foilsithe / Cruthaithe: (2024)

Customer satisfaction at foreign trade department of Bank Asia Limited, Mohakjhali branch.
de réir: Tanny, Anisha
Foilsithe / Cruthaithe: (2019)

Customer service and satisfaction of Prime Bank Limited
de réir: Saba, Husnus
Foilsithe / Cruthaithe: (2018)

Customer service and its’ impact on the satisfaction of account holders: A study of general banking service of United Commercial Bank PLC Tejgaon Branch
de réir: Talukder, Shuvojyoti
Foilsithe / Cruthaithe: (2023)

Customer satisfaction on services of Sonali bank Limited
de réir: Akib, Ahanak
Foilsithe / Cruthaithe: (2022)

Customer satisfaction on customer service of IFIC Bank limited
de réir: Mondal, Tanushree
Foilsithe / Cruthaithe: (2021)

Loan activities and customer service satisfaction of Bangladesh Commerce Bank Limited (Pragati Sarani Branch)
de réir: Shafin, Md. Shahriar Kabir
Foilsithe / Cruthaithe: (2024)

Customer satisfaction towards online banking service of Bank Asia Limited, Banani Branch
de réir: Sumaya, Ayesha
Foilsithe / Cruthaithe: (2019)

Customer service and satisfaction of Janata Bank
de réir: Nayeem, Jannatul
Foilsithe / Cruthaithe: (2019)

Customer service & customer’s satisfaction of Trust Bank Limited
de réir: Fardous, Farhin
Foilsithe / Cruthaithe: (2021)

Customer service and satisfaction of Standard Bank Limited
de réir: Mandal, Anik
Foilsithe / Cruthaithe: (2016)

Customer service and satisfaction of Agrani Bank Limited
de réir: Afroz, Sadia
Foilsithe / Cruthaithe: (2018)

Identifying customer satisfaction level of BRAC Bank general banking activities
de réir: Mahnaz, Samanta
Foilsithe / Cruthaithe: (2019)

Customer perception on general banking activities of Prime Bank Limited Banani branch
de réir: Tasnim, Zarin
Foilsithe / Cruthaithe: (2017)

General banking & customer service of first security Islami Bank Limited
de réir: Mahi, Tasnim Kabir
Foilsithe / Cruthaithe: (2024)

General banking and customer satisfaction of Bank Asia Limited
de réir: Raihan, Sabbir
Foilsithe / Cruthaithe: (2023)

Analysis of customer service activity of Jamuna Bank Limited, Progati Sarani Branch
de réir: Naureen, Sabah
Foilsithe / Cruthaithe: (2021)

Critical aspects of general banking and employee behavior that improves customer experience
de réir: Dhera, Rejwana Zannat
Foilsithe / Cruthaithe: (2023)

Comparison of customer service between Janata Bank Ltd and BRAC Bank Ltd
de réir: Haque, Tasfin Iftekharul
Foilsithe / Cruthaithe: (2019)

Retail Banking and Customer Service (City Bank, Banani Branch)
de réir: Yasmin, Nabila
Foilsithe / Cruthaithe: (2016)

Customer’s satisfaction on service quality of Southeast Bank Ltd., Banglamotor branch
de réir: Nuzhat, Ramisa
Foilsithe / Cruthaithe: (2021)

General banking and digitalization through the lenses of customer
de réir: Tasnuva, Rudainah
Foilsithe / Cruthaithe: (2024)

Customer service from General Banking of Export Import Bank of Bangladesh Limited
de réir: Kakon, Noshin Sharmila
Foilsithe / Cruthaithe: (2022)

Customer perception on foreign remittance activities of Bangladesh Krishi Bank.
de réir: Bithi, Sabekun Nahar
Foilsithe / Cruthaithe: (2023)

Customer’s perceptions on foreign remittance activities of Bangladesh Krishi Bank
de réir: Tasnim, Zarin
Foilsithe / Cruthaithe: (2022)

Analysis of customer service and general banking activities of Exim Bank Ltd.
de réir: Shafi, Md. Rafi
Foilsithe / Cruthaithe: (2017)

E-banking services and customer behavior analysis of Agrani Bank Limited
de réir: Biswas, Soumithra
Foilsithe / Cruthaithe: (2023)

Customer satisfaction measurement on General Banking & ATM service of Southeast Bank Limited, Mohakhali branch
de réir: Saad, Kazi Newaz Alam
Foilsithe / Cruthaithe: (2019)

Employees’ job satisfaction of Bank Asia Mohakhali branch
de réir: Tasnim, Nazia
Foilsithe / Cruthaithe: (2019)

Customer satisfaction gap in general banking section of Union Bank Limited, Mirpur branch
de réir: Afroz, Nadia
Foilsithe / Cruthaithe: (2018)

Impact of e-services on general banking of SBAC bank
de réir: Idid, Md. Rehanul Amin
Foilsithe / Cruthaithe: (2024)

Service efficiency and customer analysis of E-banking at Dhaka Bank
de réir: Abdullah, Zakir
Foilsithe / Cruthaithe: (2023)

Evaluation of customer service quality (SERVQUAL) of Prime Bank Limited
de réir: Reza, Tahsin Subah
Foilsithe / Cruthaithe: (2018)