Measuring of employee satisfaction of customer service department in Bank Asia Limited : a study on Satmasjid Road Branch

Measuring of employee satisfaction of customer service department in Bank Asia Limited : a study on Satmasjid Road Branch

This internship report is submitted in a partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2018.

Bibliografiske detaljer
Hovedforfatter:	Seraj, Anika Binte
Andre forfattere:	Adrita, Ummul Wara
Format:	Internship report
Sprog:	English
Udgivet:	BRAC University 2018
Fag:	Bank Asia Limited Customer service Bank management. Banks and banking > Bangladesh. Customer services.
Online adgang:	http://hdl.handle.net/10361/10977

Lignende værker

Customer satisfaction based on customer services at Dhaka Bank Limited of Dhanmondi Branch
af: Alam, Farzana
Udgivet: (2022)

Customer satisfaction on customer services of UCB Bank
af: Afroz, Ridita
Udgivet: (2023)

Evaluation of customer satisfaction level: a study on customer service in general banking Prime Bank-Pragati Sarani Branch
af: Rashid, Kamrun Nahar
Udgivet: (2019)

Impact of digitalization of service request (information update) for customer satisfaction
af: Nova, Sanjana Azad
Udgivet: (2023)

Improving customer service and satisfaction of National Bank Limited (NBL): a study on Mirpur branch
af: Sadia, Safa
Udgivet: (2018)

General banking of - Bank Asia Limited: a study on Shyamoli branch
af: Ahammed, Fatima
Udgivet: (2019)

How to improve customer service efficiency and their customer satisfaction of Rupali Bank LTD. Gabtoli Hat Branch
af: Fariha, Rishad
Udgivet: (2020)

Customer service and satisfaction analysis at Prime Bank Ltd.
af: Jihan, Jaky All Naiem
Udgivet: (2024)

Customer satisfaction at foreign trade department of Bank Asia Limited, Mohakjhali branch.
af: Tanny, Anisha
Udgivet: (2019)

Customer service and satisfaction of Prime Bank Limited
af: Saba, Husnus
Udgivet: (2018)

Customer service and its’ impact on the satisfaction of account holders: A study of general banking service of United Commercial Bank PLC Tejgaon Branch
af: Talukder, Shuvojyoti
Udgivet: (2023)

Customer satisfaction on services of Sonali bank Limited
af: Akib, Ahanak
Udgivet: (2022)

Customer satisfaction on customer service of IFIC Bank limited
af: Mondal, Tanushree
Udgivet: (2021)

Loan activities and customer service satisfaction of Bangladesh Commerce Bank Limited (Pragati Sarani Branch)
af: Shafin, Md. Shahriar Kabir
Udgivet: (2024)

Customer satisfaction towards online banking service of Bank Asia Limited, Banani Branch
af: Sumaya, Ayesha
Udgivet: (2019)

Customer service and satisfaction of Janata Bank
af: Nayeem, Jannatul
Udgivet: (2019)

Customer service & customer’s satisfaction of Trust Bank Limited
af: Fardous, Farhin
Udgivet: (2021)

Customer service and satisfaction of Standard Bank Limited
af: Mandal, Anik
Udgivet: (2016)

Customer service and satisfaction of Agrani Bank Limited
af: Afroz, Sadia
Udgivet: (2018)

Identifying customer satisfaction level of BRAC Bank general banking activities
af: Mahnaz, Samanta
Udgivet: (2019)

Customer perception on general banking activities of Prime Bank Limited Banani branch
af: Tasnim, Zarin
Udgivet: (2017)

General banking & customer service of first security Islami Bank Limited
af: Mahi, Tasnim Kabir
Udgivet: (2024)

General banking and customer satisfaction of Bank Asia Limited
af: Raihan, Sabbir
Udgivet: (2023)

Analysis of customer service activity of Jamuna Bank Limited, Progati Sarani Branch
af: Naureen, Sabah
Udgivet: (2021)

Critical aspects of general banking and employee behavior that improves customer experience
af: Dhera, Rejwana Zannat
Udgivet: (2023)

Comparison of customer service between Janata Bank Ltd and BRAC Bank Ltd
af: Haque, Tasfin Iftekharul
Udgivet: (2019)

Retail Banking and Customer Service (City Bank, Banani Branch)
af: Yasmin, Nabila
Udgivet: (2016)

Customer’s satisfaction on service quality of Southeast Bank Ltd., Banglamotor branch
af: Nuzhat, Ramisa
Udgivet: (2021)

General banking and digitalization through the lenses of customer
af: Tasnuva, Rudainah
Udgivet: (2024)

Customer service from General Banking of Export Import Bank of Bangladesh Limited
af: Kakon, Noshin Sharmila
Udgivet: (2022)

Customer perception on foreign remittance activities of Bangladesh Krishi Bank.
af: Bithi, Sabekun Nahar
Udgivet: (2023)

Customer’s perceptions on foreign remittance activities of Bangladesh Krishi Bank
af: Tasnim, Zarin
Udgivet: (2022)

Analysis of customer service and general banking activities of Exim Bank Ltd.
af: Shafi, Md. Rafi
Udgivet: (2017)

E-banking services and customer behavior analysis of Agrani Bank Limited
af: Biswas, Soumithra
Udgivet: (2023)

Customer satisfaction measurement on General Banking & ATM service of Southeast Bank Limited, Mohakhali branch
af: Saad, Kazi Newaz Alam
Udgivet: (2019)

Employees’ job satisfaction of Bank Asia Mohakhali branch
af: Tasnim, Nazia
Udgivet: (2019)

Customer satisfaction gap in general banking section of Union Bank Limited, Mirpur branch
af: Afroz, Nadia
Udgivet: (2018)

Impact of e-services on general banking of SBAC bank
af: Idid, Md. Rehanul Amin
Udgivet: (2024)

Service efficiency and customer analysis of E-banking at Dhaka Bank
af: Abdullah, Zakir
Udgivet: (2023)

Evaluation of customer service quality (SERVQUAL) of Prime Bank Limited
af: Reza, Tahsin Subah
Udgivet: (2018)