Analyzing the customer’s perception about the service quality of customer service team of bKash

Analyzing the customer’s perception about the service quality of customer service team of bKash

This internship report is submitted in a partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2018.

Bibliografiske detaljer
Hovedforfatter:	Alam, Tasnova
Andre forfattere:	Hossain, Saif
Format:	Internship report
Sprog:	English
Udgivet:	BRAC University 2018
Fag:	Customer service Financial institution Mobile banking bKash
Online adgang:	http://hdl.handle.net/10361/10684

Lignende værker

Analyzing the future of bKash payment service
af: Siddik, Md. Asif
Udgivet: (2018)

Mobile financial service of bKash with app
af: Shabuj, Md. Shariful Alam
Udgivet: (2022)

Analyzing Youths use of Mobile Financial Services (MFS) - a focus on bKash
af: Ahmed, Nafisa
Udgivet: (2022)

Verification processes undertaken by mobile financial services (bKash) during pandemic situation in order to know their customers
af: Chowdhury, Jawad Mahmud
Udgivet: (2021)

Evaluation of supply chain process in mobile financial service bKash
af: Datta, Trina
Udgivet: (2018)

Analyzing factors influencing consumer behavior to use mobile financial service in Bangladesh: A study on bKash
af: Moon, Moneimul Islam
Udgivet: (2023)

The facilitation of the client or customers value generation through digitalization: a study on mobile financial service provider bKash
af: Alvi, Nagib Mahfuz
Udgivet: (2024)

Impact of mobile financial service on financial inclusion of Bangladesh: A case study on bKash
af: Jamil, Md. Zubayer
Udgivet: (2023)

A comparative study between premier bank’s pmoney and the leading mobile financial service provider bKash
af: Jahan, Md. Tasnim
Udgivet: (2020)

Increasing number of fraudulent activities in MFS industry and the role of compliance management Service in order to reduce it: a case analysis through bKash and relevant issues
af: Hossain, Md. Zubair
Udgivet: (2021)

Control of fraud and unauthorized payments in the MFS industry: An exploratory study of bKash Limited
af: Benazir, Nafisa Sadaf
Udgivet: (2023)

Transaction monitoring in bKash Limited in global perspectives
af: Zaman, Tashfia Rifa
Udgivet: (2020)

Verification processes undertaken by mobile financial services (bKash) during pandemic situation in order to know their customers
af: Chowdhury, Jawad Mahmud
Udgivet: (2021)

The effect of POSM tools on users’ acceptability of bKash
af: Binte Ali, Nabila
Udgivet: (2023)

Fraud prevention awareness and how it can create a competitive edge for bKash Limited in the mobile finance service industry
af: Kabir, Shadman Sakibul
Udgivet: (2022)

Improving bill payment experience through bKash
af: Ghosh, Shuvashis
Udgivet: (2023)

Merchant Management strategies to drive the acceptance of bKash payment in the emerging market
af: Sultana, Nahida
Udgivet: (2023)

Talent management and retention at bKash Limited
af: Khan, Shabrina Siddique
Udgivet: (2024)

Analysis on the contribution of bKash to maintain the nation’s financial inclusiveness efforts and its demographical demand over the recent years
af: Momoshad, Shams Munawar
Udgivet: (2022)

Evolution of cashless society: a study from Bangladesh perspective
af: Rahman, S M Jahidur
Udgivet: (2024)

Analysis of customer perception regarding the effectiveness of fraud and dispute management of bKash Limited.
af: Rafi, Kazi Shahriar Al
Udgivet: (2021)

Performance analysis of mobile financial industries: a comparative analysis between bKash Limited and Dutch Bangla Bank Rocket
af: Ahmed, Lubna
Udgivet: (2019)

Impact of bKash on people’s economic progress- pioneer of cashless country with bundle of services
af: Arafat, Shah Shafin
Udgivet: (2022)

Fraud risk management of bKash Limited
af: Shahrin, Shemonti
Udgivet: (2018)

Importance of content marketing for mobile financial service providers
af: Awal, Aneeqa Mehnaz
Udgivet: (2021)

e-KYC: a much-needed impetus for improving bKash’s current registration method
af: Mohsin, Mitra
Udgivet: (2018)

The potential data and financial risk of MFS (Mobile Financial Services) in Bangladesh
af: Hasan, Hasibul
Udgivet: (2024)

Analysis of consumer satisfaction level on bKash Limited as a mobile financial service provider
af: Mannan, Afrita
Udgivet: (2017)

Analysis of financial performance and effect of current asset management on profitability of bKash Limited
af: Mahmud, Anindo
Udgivet: (2018)

Financial performance analysis of bKash Limited of last 5 years
af: Saha, Sauptik
Udgivet: (2024)

MFS the missing puzzle piece to cashless Bangladesh? - a report on bKash
af: Ansar, Tazrian Binte
Udgivet: (2024)

Comparative analysis of bKash Limited
af: Alam, Nur-E-
Udgivet: (2014)

Popularizing MFS (bKash) among the female population in Bangladesh
af: Sobhan, Kazi Nayeer
Udgivet: (2021)

Appraisement of supply chain function of bKash – a point of view from the stakeholders
af: Tanzim, Munira
Udgivet: (2019)

The impact of training & development and effective communication on employee engagement: a study on bKash
af: Ananna, Afrin Jahan
Udgivet: (2024)

Beyond cash out: exploring the diversification of Mobile Financial Services (MFS) in Bangladesh: a study on Mobile Financial Services provider bKash
af: Fahim, Abdullah Al
Udgivet: (2024)

Digital financial services of Bangladesh: SureCash, bKash, iPay, Upay
af: Hossain, Tashnin
Udgivet: (2019)

A study on the effectiveness of the virtual recruitment process of new hires during the pandemic situation
af: Hoque, Fatema Sanzida
Udgivet: (2022)

Supply chain model of mobile financial industries
af: Misha, Tahmina Anwar
Udgivet: (2019)

How non-brand shops and customers are getting benefitted through MFS (mobile financial service) like Bkash
af: Rashid, Md. Hasibur
Udgivet: (2024)