Analyzing the customer’s perception about the service quality of customer service team of bKash
This internship report is submitted in a partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2018.
| Autor principal: | |
|---|---|
| Outros Autores: | |
| Formato: | Internship report |
| Idioma: | English |
| Publicado em: |
BRAC University
2018
|
| Assuntos: | |
| Acesso em linha: | http://hdl.handle.net/10361/10684 |
| id |
10361-10684 |
|---|---|
| record_format |
dspace |
| spelling |
10361-106842019-09-30T05:17:56Z Analyzing the customer’s perception about the service quality of customer service team of bKash Alam, Tasnova Hossain, Saif BRAC Business School, BRAC University Customer service Financial institution Mobile banking bKash Mobile banking This internship report is submitted in a partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2018. Cataloged from PDF version of internship report. Includes bibliographical references (page 32). In this report, I have tried to find out the customers’ perception towards the service quality of customer service team of bKash limited. For this, I did a survey on 50 people who took services from different bKash customer care touch-points (such as; bKash center, bKash Plus, alternative services, call center). The respondents were asked different questions to check their background and to know how satisfied they are with the service quality of the representatives. From the survey results, it can be said that bKash customer care team is successful to provide customers with better quality services. The customers are satisfied in the areas such as; professionalism, behavior, problem solving ability of the service team. Though there are some areas where the company needs to pay attention. Tasnova Alam M. Business Administration 2018-10-02T03:20:55Z 2018-10-02T03:20:55Z 2018 2018-09 Internship report ID 14304116 http://hdl.handle.net/10361/10684 en BRAC University internship reports are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission. 36 pages application/pdf BRAC University |
| institution |
Brac University |
| collection |
Institutional Repository |
| language |
English |
| topic |
Customer service Financial institution Mobile banking bKash Mobile banking |
| spellingShingle |
Customer service Financial institution Mobile banking bKash Mobile banking Alam, Tasnova Analyzing the customer’s perception about the service quality of customer service team of bKash |
| description |
This internship report is submitted in a partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2018. |
| author2 |
Hossain, Saif |
| author_facet |
Hossain, Saif Alam, Tasnova |
| format |
Internship report |
| author |
Alam, Tasnova |
| author_sort |
Alam, Tasnova |
| title |
Analyzing the customer’s perception about the service quality of customer service team of bKash |
| title_short |
Analyzing the customer’s perception about the service quality of customer service team of bKash |
| title_full |
Analyzing the customer’s perception about the service quality of customer service team of bKash |
| title_fullStr |
Analyzing the customer’s perception about the service quality of customer service team of bKash |
| title_full_unstemmed |
Analyzing the customer’s perception about the service quality of customer service team of bKash |
| title_sort |
analyzing the customer’s perception about the service quality of customer service team of bkash |
| publisher |
BRAC University |
| publishDate |
2018 |
| url |
http://hdl.handle.net/10361/10684 |
| work_keys_str_mv |
AT alamtasnova analyzingthecustomersperceptionabouttheservicequalityofcustomerserviceteamofbkash |
| _version_ |
1814307985794531328 |