Measuring customer satisfaction based on operational time on Al-Arafah Islami Bank Limited; Mirpur 10 branch
This internship report is submitted in a partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2018.
| المؤلف الرئيسي: | |
|---|---|
| مؤلفون آخرون: | |
| التنسيق: | Internship report |
| اللغة: | English |
| منشور في: |
BRAC University
2018
|
| الموضوعات: | |
| الوصول للمادة أونلاين: | http://hdl.handle.net/10361/10459 |
| id |
10361-10459 |
|---|---|
| record_format |
dspace |
| spelling |
10361-104592019-09-30T04:47:30Z Measuring customer satisfaction based on operational time on Al-Arafah Islami Bank Limited; Mirpur 10 branch Sakif, Tanvir Ahmed Chowdhury, Hasan Maksud BRAC Business School, BRAC University Customer satisfaction Al Arafah Islami Bank Limited Islamic banking This internship report is submitted in a partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2018. Cataloged from PDF version of internship report. Includes bibliographical references (pages 42-43). The report highlights products and services offered by the bank to its customers, ranges of these services, related shortcomings and suggestions how to overcome.As a part of my academic requirement for the completion of my BBA program, I needed to complete my internship program for the duration of three months in Al-Arafah Islami Bank Limited, Mirpur-10 Branch. It is pleasure to me that I got hands-on experience in the banking sector. Here can know about the modern banking facilities as well as Consumer behaviour. These bank initiatives are designed to match the changing trade & industrial needs of the clients. As a result, this bank has a good corporate culture inside the bank. The environment of this branch Is good. Where employees make friendly environment. In the project part here I want to make a different type of observation to find out the customer satisfaction. Here I Just record some data by observation and ask a few questions to the customers. And Find out some recommendation. The main point I find out that of employees collaborate each other and provide dedicated personnel for customer service than waiting time and service time could be easily reduced and must increase the level of customer service. Tanvir Ahmed Sakif B. Business Administration 2018-09-10T10:16:25Z 2018-09-10T10:16:25Z 2018 2018-04-12 Internship report ID 12204118 http://hdl.handle.net/10361/10459 en BRAC University internship reports are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission. 48 pages application/pdf BRAC University |
| institution |
Brac University |
| collection |
Institutional Repository |
| language |
English |
| topic |
Customer satisfaction Al Arafah Islami Bank Limited Islamic banking |
| spellingShingle |
Customer satisfaction Al Arafah Islami Bank Limited Islamic banking Sakif, Tanvir Ahmed Measuring customer satisfaction based on operational time on Al-Arafah Islami Bank Limited; Mirpur 10 branch |
| description |
This internship report is submitted in a partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2018. |
| author2 |
Chowdhury, Hasan Maksud |
| author_facet |
Chowdhury, Hasan Maksud Sakif, Tanvir Ahmed |
| format |
Internship report |
| author |
Sakif, Tanvir Ahmed |
| author_sort |
Sakif, Tanvir Ahmed |
| title |
Measuring customer satisfaction based on operational time on Al-Arafah Islami Bank Limited; Mirpur 10 branch |
| title_short |
Measuring customer satisfaction based on operational time on Al-Arafah Islami Bank Limited; Mirpur 10 branch |
| title_full |
Measuring customer satisfaction based on operational time on Al-Arafah Islami Bank Limited; Mirpur 10 branch |
| title_fullStr |
Measuring customer satisfaction based on operational time on Al-Arafah Islami Bank Limited; Mirpur 10 branch |
| title_full_unstemmed |
Measuring customer satisfaction based on operational time on Al-Arafah Islami Bank Limited; Mirpur 10 branch |
| title_sort |
measuring customer satisfaction based on operational time on al-arafah islami bank limited; mirpur 10 branch |
| publisher |
BRAC University |
| publishDate |
2018 |
| url |
http://hdl.handle.net/10361/10459 |
| work_keys_str_mv |
AT sakiftanvirahmed measuringcustomersatisfactionbasedonoperationaltimeonalarafahislamibanklimitedmirpur10branch |
| _version_ |
1814308673474789376 |