Evaluation of customer service quality (SERVQUAL) of Prime Bank Limited
This internship report is submitted in a partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2017.
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| Formatua: | Internship report |
| Hizkuntza: | English |
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BRAC Univeristy
2018
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| Sarrera elektronikoa: | http://hdl.handle.net/10361/10365 |
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10361-103652019-09-30T04:43:16Z Evaluation of customer service quality (SERVQUAL) of Prime Bank Limited Reza, Tahsin Subah Habib, Dr. Mamun BRAC Business School, BRAC University Prime Bank Limited Customer service This internship report is submitted in a partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2017. Cataloged from PDF version of internship report. Includes bibliographical references (pages 44). Internship is an integral part of The BBA Program in BRAC University. As per the requirement of the institute I have performed 90 days or 3 months internship at The Prime Bank Limited. This organization has given me the opportunity to hone my skills and apply my knowledge in the practical field. Prime Bank limited was established on 17th April 1995 with a view to bring positive change in the banking sector of our country. The bank serves their clients sincerely. It gathers excess units of economy in the form of deposit and circulates that deposit to the deficit unit of economy in the form of credit. The Bank currently serves their customers using an intricate web of 140 branches all around the nation. I was designated to carry out my tenure at the Mohakhali Branch of the Company. As per the regulation I am to prepare a report on the Prime Bank limited regarding a definite topic. The topic is the customer satisfaction on service quality of Prime Bank Limited. The report is divided into five parts which includes- 1. Introduction, 2.Organizational Profile which deals with the particular characteristics of the organization which define it, 3.Internship activities which include the type of work I took part in during my contract period, 4.This part includes a brief discussion on the purpose of the report, process of data gathering, analysis of the data and findings and 5.Suggestions for improvement and Conclusion. Tahsin Subah Reza B. Business Administration 2018-07-24T05:35:58Z 2018-07-24T05:35:58Z 2017 2017-12-10 Internship report ID 13304119 http://hdl.handle.net/10361/10365 en BRAC University internship reports are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission. 47 pages application/pdf BRAC Univeristy |
| institution |
Brac University |
| collection |
Institutional Repository |
| language |
English |
| topic |
Prime Bank Limited Customer service |
| spellingShingle |
Prime Bank Limited Customer service Reza, Tahsin Subah Evaluation of customer service quality (SERVQUAL) of Prime Bank Limited |
| description |
This internship report is submitted in a partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2017. |
| author2 |
Habib, Dr. Mamun |
| author_facet |
Habib, Dr. Mamun Reza, Tahsin Subah |
| format |
Internship report |
| author |
Reza, Tahsin Subah |
| author_sort |
Reza, Tahsin Subah |
| title |
Evaluation of customer service quality (SERVQUAL) of Prime Bank Limited |
| title_short |
Evaluation of customer service quality (SERVQUAL) of Prime Bank Limited |
| title_full |
Evaluation of customer service quality (SERVQUAL) of Prime Bank Limited |
| title_fullStr |
Evaluation of customer service quality (SERVQUAL) of Prime Bank Limited |
| title_full_unstemmed |
Evaluation of customer service quality (SERVQUAL) of Prime Bank Limited |
| title_sort |
evaluation of customer service quality (servqual) of prime bank limited |
| publisher |
BRAC Univeristy |
| publishDate |
2018 |
| url |
http://hdl.handle.net/10361/10365 |
| work_keys_str_mv |
AT rezatahsinsubah evaluationofcustomerservicequalityservqualofprimebanklimited |
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