A study on the customer satisfaction at Prime Bank Securities Limited
This internship report is submitted in a partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2018.
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| Formato: | Internship report |
| Idioma: | English |
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BRAC University
2018
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| Acceso en liña: | http://hdl.handle.net/10361/10223 |
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10361-10223 |
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10361-102232019-09-30T04:39:26Z A study on the customer satisfaction at Prime Bank Securities Limited Ali, Sanjana Choudhury, Ahmed Abir BRAC Business School, BRAC University Customer satisfaction Prime Bank Securities Limited This internship report is submitted in a partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2018. Cataloged from PDF version of internship report. Includes bibliographical references (page 19). Customer satisfaction is the main key driver of any organization. If the customers are not satisfied with the service provided by the organization then the whole organization is at risk. In my report I have tried to focus about satisfaction level of the clients of Prime Bank Securities Ltd. The title of the report is “A study on the customer satisfaction level of Prime Bank Securities Ltd.” To prepare the report my job was to know about the customer’s perspective towards the firm and that was done by direct interaction with the customer, also by preparing a survey questionnaire focusing on different variables. The variables were selected through analyzing the firm and from the variables ten questions were prepared. After completing the primary interview with the clients and receiving the survey results the data is analyzed and the findings of each variable are also discussed in this report. After that what steps could be taken that is also suggested in this report. It came to know after completing the report that customers are mostly satisfied with the services provided by the company. Though they said that they have faced some problems while trading, but majority of them are satisfied with the overall services. This report will also help to know at which part the company needs improvement and what the clients really wants from the security firm Sanjana Ali B. Business Administration 2018-05-30T06:05:48Z 2018-05-30T06:05:48Z 2018 2018-04-05 Internship report ID 13104137 http://hdl.handle.net/10361/10223 en BRAC University internship reports are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission. 24 pages application/pdf BRAC University |
| institution |
Brac University |
| collection |
Institutional Repository |
| language |
English |
| topic |
Customer satisfaction Prime Bank Securities Limited |
| spellingShingle |
Customer satisfaction Prime Bank Securities Limited Ali, Sanjana A study on the customer satisfaction at Prime Bank Securities Limited |
| description |
This internship report is submitted in a partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2018. |
| author2 |
Choudhury, Ahmed Abir |
| author_facet |
Choudhury, Ahmed Abir Ali, Sanjana |
| format |
Internship report |
| author |
Ali, Sanjana |
| author_sort |
Ali, Sanjana |
| title |
A study on the customer satisfaction at Prime Bank Securities Limited |
| title_short |
A study on the customer satisfaction at Prime Bank Securities Limited |
| title_full |
A study on the customer satisfaction at Prime Bank Securities Limited |
| title_fullStr |
A study on the customer satisfaction at Prime Bank Securities Limited |
| title_full_unstemmed |
A study on the customer satisfaction at Prime Bank Securities Limited |
| title_sort |
study on the customer satisfaction at prime bank securities limited |
| publisher |
BRAC University |
| publishDate |
2018 |
| url |
http://hdl.handle.net/10361/10223 |
| work_keys_str_mv |
AT alisanjana astudyonthecustomersatisfactionatprimebanksecuritieslimited AT alisanjana studyonthecustomersatisfactionatprimebanksecuritieslimited |
| _version_ |
1814307984927358976 |