An analysis of the relationship quality between Philip Morris Bangladesh Ltd. and their retail customers

An analysis of the relationship quality between Philip Morris Bangladesh Ltd. and their retail customers

This internship report is submitted in a partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2018.

Bibliografiske detaljer
Hovedforfatter:	Hossain, Md. Imran
Andre forfattere:	Adrita, Ummul Wara
Format:	Internship report
Sprog:	English
Udgivet:	BRAC Univeristy 2018
Fag:	Philip Morris Bangladesh Ltd. Customer service
Online adgang:	http://hdl.handle.net/10361/10221

Lignende værker

Analyzing the sales force management system (project outreach) of Philip Morris Bangladesh Ltd. at Dhanmondi territory
af: Sadik, Imam Jafar
Udgivet: (2018)

A study on sales Force management system (Project Outreach) of Philip Morris Bangladesh Limited
af: Hasan, S M Mahmudul
Udgivet: (2018)

Towards an Efficient distribution system (project outreach) of Philip Morris Bangladesh Limited
af: Rafi, MD. Nazmus Sakib
Udgivet: (2019)

Retail banking & customer service activities of BRAC Bank Ltd
af: Andrews, Christer
Udgivet: (2016)

Customer relationship management: A case study on ITS Labtest Bangladesh Ltd.
af: Sultana, Sabia
Udgivet: (2015)

Morrie : in his own words /
af: Schwartz, Morris S.
Udgivet: (1999)

Service quality status: Nitol Motors Ltd.
af: Khan, Md. Riasat Azim
Udgivet: (2018)

Analysis of customer service and general banking activities of Exim Bank Ltd.
af: Shafi, Md. Rafi
Udgivet: (2017)

The architecture of Philip Johnson /
af: Johnson, Philip, 1906-2005
Udgivet: (2002)

General banking activities & customer relationship management of the general banking department of IFIC Bank Ltd.
af: Ahmed, Md. Faisal
Udgivet: (2017)

Evaluation of customer satisfaction of Bdexplor Ltd
af: Tajin, Tashim
Udgivet: (2018)

Customer satisfaction of Standard Bank Ltd.
af: Zaman, Tazrin
Udgivet: (2017)

The relationship between customer satisfaction & employee satisfaction
af: Uddin, Riaz
Udgivet: (2014)

A shaft of sunlight : memories of a varied life /
af: Mason, Philip
Udgivet: (1995)

How HYD meets the customer expectations and maintains a good relationship with them
af: Shawon, MD. Ariful Haque
Udgivet: (2018)

Sales and distribution of Philip Morris Bangladesh Limited
af: Khan, Md. Ikram
Udgivet: (2018)

Comparison of customer service between Janata Bank Ltd and BRAC Bank Ltd
af: Haque, Tasfin Iftekharul
Udgivet: (2019)

The Impact of customer relationship management on customer retention in aspect of Daraz Bangladesh LTD
af: Masud, Rahnuma
Udgivet: (2024)

Tuesdays with Morrie : an old man, a young man, and life's greatest lesson /
af: Albom, Mitch, 1958-
Udgivet: (1997)

Critical essays on Keats, poems and literature /
Udgivet: (1988)

Tuesdays with Morrie : an old man, a young man, and life's greatest lesson /
af: Albom, Mitch, 1958-
Udgivet: (1997)

The effects of digital marketing on customer relationships in Bangladesh
af: Ahmed, Ishtiaq
Udgivet: (2017)

Customer satisfaction on service quality of EXIM Bank
af: Silma, Nowshin Subah
Udgivet: (2024)

Relationship of loyalty programs with customers’ purchase quantity and frequency
af: Islam, Ariful
Udgivet: (2024)

Retail Banking and Customer Service (City Bank, Banani Branch)
af: Yasmin, Nabila
Udgivet: (2016)

Philip Morris International, Inc. SWOT Analysis

Evaluation of customer service quality (SERVQUAL) of Prime Bank Limited
af: Reza, Tahsin Subah
Udgivet: (2018)

Customer service of Grameenphone
af: Raj, Muradul Haque
Udgivet: (2016)

An investigation to customer satisfaction level of NCC Bank LTD in the general banking services
af: Chowdhury, Mysha
Udgivet: (2017)

Online shopping experience & customer satisfaction of Direct Fresh Ltd.
af: Amin, Md. Ruhul
Udgivet: (2016)

Quality : from customer needs to customer satisfaction /
af: Bergman, Bo, 1943-
Udgivet: (1994)

Customer’s satisfaction on service quality of Southeast Bank Ltd., Banglamotor branch
af: Nuzhat, Ramisa
Udgivet: (2021)

Customer satisfaction on customer service of IFIC Bank limited
af: Mondal, Tanushree
Udgivet: (2021)

Customer satisfaction on customer services of UCB Bank
af: Afroz, Ridita
Udgivet: (2023)

Customer experience of Berger Paints Bangladesh Limited
af: Sarkar, Mousumi
Udgivet: (2023)

Sales from Customer Relationship Management (CRM) of Coderstrust Bangladesh
af: Alamgir, Rezwana
Udgivet: (2023)

Perfect customer care : all you need to get it right first time /
af: Johns, Ted
Udgivet: (1994)

How to improve customer service efficiency and their customer satisfaction of Rupali Bank LTD. Gabtoli Hat Branch
af: Fariha, Rishad
Udgivet: (2020)

The Impact of “communication skills” in building “customer relationship"
af: Chisty, Md Khaza Moenuddin
Udgivet: (2020)

Factors effecting customer experience towards E-VALY Bangladesh
af: Suchona, Nafiza Ahmed
Udgivet: (2024)