| 000 | 01181nam a2200301 a 4500 | ||
|---|---|---|---|
| 001 | 2600241 | ||
| 008 | 090618s1998 wiua b 001 0 eng d | ||
| 010 | _a\\\97046441 | ||
| 020 | _a0873893832 (alk. paper) | ||
| 020 | _a8174890076 | ||
| 040 |
_aDLC _cDLC _dDLC |
||
| 082 | 0 | 0 |
_a658.8/12 _221 |
| 100 | 1 |
_aCusack, Michael, _d1955- |
|
| 245 | 1 | 0 |
_aOnline customer care : _bapplying today's technology to achieve world-class customer interaction / _cby Michael Cusack. |
| 260 |
_aMilwaukee, Wis. : _bASQ Quality Press ; _aIndia : _bInfotec Standards, _cc1998. |
||
| 300 |
_axiv, 265 p. : _bill. ; _c26 cm. |
||
| 504 | _aIncludes bibliographical references (p. 257-258) and index. | ||
| 650 | 0 |
_aCustomer services _xManagement. |
|
| 650 | 0 | _aTeleshopping. | |
| 650 | 0 | _aCustomer relations. | |
| 650 | 0 | _aInternet marketing. | |
| 650 | 0 | _aInternet advertising. | |
| 650 | 0 |
_aBusiness enterprises _xComputer networks. |
|
| 650 | 0 | _aConsumer satisfaction. | |
| 999 |
_c1563 _d1563 |
||
| 952 |
_w2009-06-28 _p3010011670 _r2009-06-28 _40 _00 _bBRACUL _10 _o658.8/12 CUS _d2009-06-28 _t1 _70 _cGEN _2ddc _yBK _aBRACUL |
||