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Marketing, sales and customer services : understanding the theory and practice of selling through service / Charley Watkins. by
  • Watkins, Charley
  • Institute of Financial Services (Great Britain)
Publication details: Canterbury : New Delhi : Institute of Financial Services ; A.I.T.B.S. Publishers & Distributors, 2002 [reprinted 2002]
Other title:
  • Marketing, sales & customer service
Availability: Items available for loan: Ayesha Abed Library (1)Call number: 332.10688 WAT.

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2.
Perfect customer care : all you need to get it right first time / Ted Johns. by
  • Johns, Ted
Series: Perfect series
Publication details: London : UK : Arrow, Random House, 1994
Availability: Items available for loan: Savar Campus Library (1)Call number: 658.812 JOH.

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3.
The innovator's solution : creating and sustaining successful growth / Clayton M. Christensen, Michael E. Raynor. by
  • Christensen, Clayton M
  • Raynor, Michael E
Publication details: Boston, Mass. : Harvard Business School Press, c2003
Online access:
Availability: Items available for loan: Centre for Entrepreneurship Development (CED) (1)Call number: 658.4063 CHR.

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