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1.
A TQM approach to achieving manufacturing excellence / A. Richard Shores. by
  • Shores, A. Richard, 1942-
Publication details: Milwaukee, Wis. : White Plains, N.Y. : Quality Press ; Quality Resources, c1990
Availability: Items available for loan: Ayesha Abed Library (1)Call number: 658.562 SHO.

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2.
Online customer care : applying today's technology to achieve world-class customer interaction / by Michael Cusack. by
  • Cusack, Michael, 1955-
Publication details: Milwaukee, Wis. : India : ASQ Quality Press ; Infotec Standards, c1998
Availability: Items available for loan: Ayesha Abed Library (1)Call number: 658.812 CUS.

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