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	1.	Customer-driven services management / S. Balachandran. by Balachandran, S, 1932- Publication details: New Delhi ; Thousand Oaks, Calif. : Response Books, 1999 Availability: Items available for loan: Ayesha Abed Library (1)Call number: 658.8120954 BAL. Place hold Add to cart (remove)
	2.	Online customer care : applying today's technology to achieve world-class customer interaction / by Michael Cusack. by Cusack, Michael, 1955- Publication details: Milwaukee, Wis. : India : ASQ Quality Press ; Infotec Standards, c1998 Availability: Items available for loan: Ayesha Abed Library (1)Call number: 658.812 CUS. Place hold Add to cart (remove)
	3.	Value-based marketing for bottom-line success : 5 steps to creating customer value / J. Nicholas De Bonis, Eric Balinski & Phil Allen. by DeBonis, J. Nicholas Balinski, Eric W Allen, Phil, 1953- Publication details: New York ; New Delhi : McGraw-Hill, c2003 Availability: Items available for loan: Ayesha Abed Library (1)Call number: 658.8 DEB. Place hold Add to cart (remove)
	4.	Telecommunications management. / Nolan Vincent Jones. by Jones, Nolan Vincent Publication details: College Station, TX : Virtualbookworm.com Publishing, 2004 Availability: Items available for loan: Ayesha Abed Library (5)Call number: 384.068 JON, ... Place hold Add to cart (remove)
	5.	Supply chain management : strategy, planning, and operation / Sunil Chopra, Peter Meindl. by Chopra, Sunil, 1960- Meindl, Peter, 1970- Edition: 2nd ed. Publication details: Upper Saddle River, N.J. ; New Delhi : Prentice Hall, c2004 [reprinted 2006] Availability: Items available for loan: Ayesha Abed Library (4)Call number: 658.7 CHO, ... Not available: Ayesha Abed Library: Checked out (1). Place hold Add to cart (remove)
	6.	Supply chain management : strategy, planning, and operation / Sunil Chopra, Peter Meindl, D. V. kalra by Chopra, Sunil, 1960- Meindl, Peter, Kalra, D.V, 1970- Edition: 4th ed. Publication details: Boston : Delhi : Prentice Hall ; Pearson, c2010 Availability: Items available for loan: Ayesha Abed Library (3)Call number: 658.7 CHO, ... Not available: Ayesha Abed Library: Checked out (1). Ayesha Abed Library: Lost (1). Place hold Add to cart (remove)
	7.	Value-directed management : organizations, customers, and quality / Bernard Arogyaswamy and Ron P. Simmons. by Arogyaswamy, Bernard Simmons, Ron P, 1957- Publication details: Westport, Conn. : New Delhi : Quorum Books, Wheeler Publishing, c1993 Availability: Items available for loan: Savar Campus Library (1)Call number: 658 ARO. Place hold Add to cart (remove)
	8.	The innovator's solution : creating and sustaining successful growth / Clayton M. Christensen, Michael E. Raynor. by Christensen, Clayton M Raynor, Michael E Publication details: Boston, Mass. : Harvard Business School Press, c2003 Online access: Table of contents Availability: Items available for loan: Centre for Entrepreneurship Development (CED) (1)Call number: 658.4063 CHR. Place hold Add to cart (remove)
	9.	Services marketing : people, technology, strategy / Jochen Wirtz, Christopher Lovelock. by Lovelock, Christopher H [author.] Wirtz, Jochen [author.] Edition: Eighth edition. Publisher: India : Pearson India Education Services, c2018 Online access: Full text available on Pearson Online Availability: Items available for loan: Ayesha Abed Library (1)Call number: 658.8 LOV. Place hold Add to cart (remove)
	10.	ডিমিষ্টিফায়িং সিক্স সিগমা / অ্যালান লারসন ; আনুবাদক রথো রাফি by লারসন, অ্যালান রাফি, রথো Language: Bengali Publication details: ঢাকা : বণিক বার্তা, ২০১৪ Other title: Demystifying six sigma Availability: Items available for reference: Ayesha Abed Library: Not For Loan (1)Call number: 658.4013 LAR. Add to cart (remove)
	11.	Bank 2.0 : how customer behaviour and technology will change the future of financial services / Brett King. by King, Brett, 1968- Publication details: Singapore : Marshall Cavendish Business, c2010 [reprinted 2012] Availability: Items available for reference: Ayesha Abed Library: Not For Loan (1)Call number: 332.17 KIN. Add to cart (remove)