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	1.	Online customer care : applying today's technology to achieve world-class customer interaction / by Michael Cusack. by Cusack, Michael, 1955- Publication details: Milwaukee, Wis. : India : ASQ Quality Press ; Infotec Standards, c1998 Availability: Items available for loan: Ayesha Abed Library (1)Call number: 658.812 CUS. Place hold Add to cart (remove)
	2.	Stop selling, start partnering : the new thinking about finding and keeping customers / Larry Wilson with Hersch Wilson. by Wilson, Larry, 1930- Wilson, Hersch Publication details: Essex Junction, VT : Omneo, c1994 Availability: Items available for loan: Ayesha Abed Library (1)Call number: 658.812 WIL. Savar Campus Library (1)Call number: 658.812 WIL. Place hold Add to cart (remove)
	3.	Managing quality : a practical guide to customer satisfaction / D.B.N. Murthy. by Murthy, D. B. N. (Dodaballapur Bhoga Narasimha), 1932- Publication details: New Delhi ; Thousand Oaks, CA : Sage Publications, c1999 Availability: Items available for loan: Savar Campus Library (1)Call number: 658.4013 MUR. Not available: Ayesha Abed Library: Lost (1). Place hold Add to cart (remove)
	4.	Value-based marketing for bottom-line success : 5 steps to creating customer value / J. Nicholas De Bonis, Eric Balinski & Phil Allen. by DeBonis, J. Nicholas Balinski, Eric W Allen, Phil, 1953- Publication details: New York ; New Delhi : McGraw-Hill, c2003 Availability: Items available for loan: Ayesha Abed Library (1)Call number: 658.8 DEB. Place hold Add to cart (remove)
	5.	Quality : from customer needs to customer satisfaction / Bo Bergman, Bengt Klefsjö. by Bergman, Bo, 1943- Klefsjö, Bengt, 1943- Publication details: London ; New York : McGraw-Hill Book Co, c1994 Availability: Items available for loan: Ayesha Abed Library (1)Call number: 658.812 BER. Place hold Add to cart (remove)
	6.	Consumer protection and satisfaction : legal and managerial dimensions / S.S. Gulshan. by Gulshan, S. S. (Satnam Singh), 1935- Y Centre for Professional Excellence (New Delhi, India) Publication details: New Delhi : Wiley Eastern Limited and New Age International Limited for Y Centre for Professional Excellence, 1994 Availability: Items available for loan: Ayesha Abed Library (1)Call number: 658.812.954 GUL. Place hold Add to cart (remove)
	7.	Responsible corporate strategy in construction and engineering : "doing the right thing?" / Martin Loosemore and Florence Phua. by Loosemore, Martin, 1962- Phua, Florence, 1974- Publication details: London ; New York : Spon Press, 2011 Availability: Items available for loan: Ayesha Abed Library (1)Call number: 624.0684 LOO. Place hold Add to cart (remove)
	8.	The seven lost secrets of success : million dollar ideas of Bruce Barton, America's forgotten genius / Joe Vitale. by Vitale, Joe, 1953- Publication details: Hoboken, N.J. : John Wiley & Sons, c2007 Other title: Million dollar ideas of Bruce Barton, America's forgotten genius Availability: Items available for loan: Savar Campus Library (1)Call number: 659.1 VIT. Not available: Ayesha Abed Library: In transit (1). Place hold Add to cart (remove)
	9.	America's best hospitals / the editors of U.S. News & World Report ; with the National Opinion Research Center at the University of Chicago. by NORC (Organization) Publication details: New York : Wiley, c1996 Availability: Items available for loan: Savar Campus Library (1)Call number: 362.110973 AME. Place hold Add to cart (remove)
	10.	Modern analysis of customer surveys : with applications using R / edited by Ron S. Kenett, Silvia Salini. by Kenett, Ron [edt] Salini, Silvia [edt] Publication details: Chichester : John Wiley & Sons, 2012 Availability: Items available for loan: Ayesha Abed Library (2)Call number: 658.8342855282 MOD, ... (1 votes) Place hold Add to cart (remove)