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It's all about service : how to lead your people to care for your customers / Ray Pelletier.
Publication details: Hoboken, N.J. : John Wiley & Sons, Inc., c2005.Description: xxiv, 232 p. ; 24 cmISBN:- 0471716758 (cloth)
- 658.812 22
- HF5415.5 .P45 2005
Contents:
It's all about trust -- The power of vision crafting -- Generating enthusiasm -- No one whistles a symphony-it takes an orchestra to play it -- Character -- Conflict management -- Competition -- The art of coaching -- Listening -- Caring.
| Item type | Current library | Home library | Call number | Copy number | Status | Date due | Barcode | Item holds |
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Ayesha Abed Library General Stacks | Ayesha Abed Library General Stacks | 658.812 PEL (Browse shelf(Opens below)) | 1 | Available | 3010029525 | ||
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Ayesha Abed Library General Stacks | Ayesha Abed Library General Stacks | 658.812 PEL (Browse shelf(Opens below)) | 2 | Available | 3010029539 |
Total holds: 0
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| 658.812 CUS Online customer care : | 658.812 FAD Customer centricity : | 658.812 FAD Customer centricity : | 658.812 PEL It's all about service : | 658.812 PEL It's all about service : | 658.812 PHI How to-- do your own P.R. : | 658.812 WIL Stop selling, start partnering : |
Includes index.
It's all about trust -- The power of vision crafting -- Generating enthusiasm -- No one whistles a symphony-it takes an orchestra to play it -- Character -- Conflict management -- Competition -- The art of coaching -- Listening -- Caring.
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