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Total quality in managing human resources / by Joseph A. Petrick, Diana S. Furr.

By: Contributor(s): Series: St. Lucie Press total quality seriesPublication details: Delray Beach, Fl. : St. Lucie Press, 1995.Description: xviii, 370 p. : ill. ; 24 cmISBN:
  • 8175140135
Other title:
  • Managing human resources
Subject(s): DDC classification:
  • 658.3 20
LOC classification:
  • HF5549 .P4553 1995
  • HF5549 .P477 1995
Contents:
1. Why Total Quality in Managing Human Resources? --2. Customer Satisfaction: Strategy Dimensions -- 3. Continuous Improvement: Process Dimensions -- 4. Speaking with Facts: Project Dimensions -- 5. Respect for People: Performance Dimensions -- 6. Implementing Total Quality Human Resource Management -- Minicases.
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Holdings
Item type Current library Home library Call number Copy number Status Date due Barcode Item holds
Book Book Savar Campus Library General Stacks Savar Campus Library General Stacks 658.3 PET (Browse shelf(Opens below)) 1 Available 3020003849
Total holds: 0

Includes bibliographical references and index.

1. Why Total Quality in Managing Human Resources? --2. Customer Satisfaction: Strategy Dimensions -- 3. Continuous Improvement: Process Dimensions -- 4. Speaking with Facts: Project Dimensions -- 5. Respect for People: Performance Dimensions -- 6. Implementing Total Quality Human Resource Management -- Minicases.

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