Total quality in managing human resources / by Joseph A. Petrick, Diana S. Furr.
Series: St. Lucie Press total quality seriesPublication details: Delray Beach, Fl. : St. Lucie Press, 1995.Description: xviii, 370 p. : ill. ; 24 cmISBN:- 8175140135
- Managing human resources
- 658.3 20
- HF5549 .P4553 1995
- HF5549 .P477 1995
Contents:
1. Why Total Quality in Managing Human Resources? --2. Customer Satisfaction: Strategy Dimensions -- 3. Continuous Improvement: Process Dimensions -- 4. Speaking with Facts: Project Dimensions -- 5. Respect for People: Performance Dimensions -- 6. Implementing Total Quality Human Resource Management -- Minicases.
Item type | Current library | Home library | Call number | Copy number | Status | Date due | Barcode | Item holds |
---|---|---|---|---|---|---|---|---|
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Savar Campus Library General Stacks | Savar Campus Library General Stacks | 658.3 PET (Browse shelf(Opens below)) | 1 | Available | 3020003849 |
Total holds: 0
Includes bibliographical references and index.
1. Why Total Quality in Managing Human Resources? --2. Customer Satisfaction: Strategy Dimensions -- 3. Continuous Improvement: Process Dimensions -- 4. Speaking with Facts: Project Dimensions -- 5. Respect for People: Performance Dimensions -- 6. Implementing Total Quality Human Resource Management -- Minicases.
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