Online customer care : applying today's technology to achieve world-class customer interaction / by Michael Cusack.
Material type: TextPublication details: Milwaukee, Wis. : ASQ Quality Press ; India : Infotec Standards, c1998.Description: xiv, 265 p. : ill. ; 26 cmISBN:- 0873893832 (alk. paper)
- 8174890076
- 658.8/12 21
Item type | Current library | Home library | Call number | Copy number | Status | Date due | Barcode | Item holds |
---|---|---|---|---|---|---|---|---|
Book | Ayesha Abed Library General Stacks | Ayesha Abed Library General Stacks | 658.812 CUS (Browse shelf(Opens below)) | 1 | Available | 3010011670 |
Total holds: 0
Browsing Ayesha Abed Library shelves, Shelving location: General Stacks Close shelf browser (Hides shelf browser)
658.8101 CHU Sales force management / | 658.812.954 GUL Consumer protection and satisfaction : | 658.812 BER Quality : | 658.812 CUS Online customer care : | 658.812 FAD Customer centricity : | 658.812 FAD Customer centricity : | 658.812 PEL It's all about service : |
Includes bibliographical references (p. 257-258) and index.
There are no comments on this title.