Online customer care : applying today's technology to achieve world-class customer interaction / by Michael Cusack.

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Publication details: Milwaukee, Wis. : ASQ Quality Press ; India : Infotec Standards, c1998.Description: xiv, 265 p. : ill. ; 26 cmISBN:

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Holdings
Item type	Current library	Home library	Call number	Copy number	Status	Date due	Barcode	Item holds
Book	Ayesha Abed Library General Stacks	Ayesha Abed Library General Stacks	658.812 CUS (Browse shelf(Opens below))	1	Available		3010011670

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Includes bibliographical references (p. 257-258) and index.

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