MARC details
000 -LEADER |
fixed length control field |
01181nam a2200301 a 4500 |
001 - CONTROL NUMBER |
control field |
2600241 |
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
fixed length control field |
090618s1998 wiua b 001 0 eng d |
010 ## - LIBRARY OF CONGRESS CONTROL NUMBER |
LC control number |
\\\97046441 |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
International Standard Book Number |
0873893832 (alk. paper) |
|
International Standard Book Number |
8174890076 |
040 ## - CATALOGING SOURCE |
Original cataloging agency |
DLC |
Transcribing agency |
DLC |
Modifying agency |
DLC |
082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER |
Classification number |
658.8/12 |
Edition number |
21 |
999 ## - SYSTEM CONTROL NUMBERS (KOHA) |
Koha biblionumber |
1563 |
100 1# - MAIN ENTRY--PERSONAL NAME |
Personal name |
Cusack, Michael, |
Dates associated with a name |
1955- |
245 10 - TITLE STATEMENT |
Title |
Online customer care : |
Remainder of title |
applying today's technology to achieve world-class customer interaction / |
Statement of responsibility, etc |
by Michael Cusack. |
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
Place of publication, distribution, etc |
Milwaukee, Wis. : |
Name of publisher, distributor, etc |
ASQ Quality Press ; |
Place of publication, distribution, etc |
India : |
Name of publisher, distributor, etc |
Infotec Standards, |
Date of publication, distribution, etc |
c1998. |
300 ## - PHYSICAL DESCRIPTION |
Extent |
xiv, 265 p. : |
Other physical details |
ill. ; |
Dimensions |
26 cm. |
504 ## - BIBLIOGRAPHY, ETC. NOTE |
Bibliography, etc |
Includes bibliographical references (p. 257-258) and index. |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name as entry element |
Customer services |
General subdivision |
Management. |
|
Topical term or geographic name as entry element |
Teleshopping. |
|
Topical term or geographic name as entry element |
Customer relations. |
|
Topical term or geographic name as entry element |
Internet marketing. |
|
Topical term or geographic name as entry element |
Internet advertising. |
|
Topical term or geographic name as entry element |
Business enterprises |
General subdivision |
Computer networks. |
|
Topical term or geographic name as entry element |
Consumer satisfaction. |