Total quality in research and development /
McLaughlin, Gregory C.
Total quality in research and development / Gregory C. McLaughlin. - Delray Beach, Fla. : New Delhi : St. Lucie Press ; Vanity Books International, c1998. - xv, 256 p. : ill. ; 24 cm.
Includes glossary.
Includes bibliographical references and index.
Total quality in R&D -- Overview of total quality -- Present R&D paradigm -- Present R&D systems -- Beginning the systematic improvement process -- Planning and diagnosing -- QFD: a tool for managing customer satisfaction -- ISO 9000 in R&D: a view to the future -- Case study: total quality at Corning's RD&E.
8175140305 1884015026
95198718
658.5/7
Total quality in research and development / Gregory C. McLaughlin. - Delray Beach, Fla. : New Delhi : St. Lucie Press ; Vanity Books International, c1998. - xv, 256 p. : ill. ; 24 cm.
Includes glossary.
Includes bibliographical references and index.
Total quality in R&D -- Overview of total quality -- Present R&D paradigm -- Present R&D systems -- Beginning the systematic improvement process -- Planning and diagnosing -- QFD: a tool for managing customer satisfaction -- ISO 9000 in R&D: a view to the future -- Case study: total quality at Corning's RD&E.
8175140305 1884015026
95198718
658.5/7