Online customer care :
Cusack, Michael, 1955-
Online customer care : applying today's technology to achieve world-class customer interaction / by Michael Cusack. - Milwaukee, Wis. : India : ASQ Quality Press ; Infotec Standards, c1998. - xiv, 265 p. : ill. ; 26 cm.
Includes bibliographical references (p. 257-258) and index.
0873893832 (alk. paper) 8174890076
\\\97046441
658.8/12
Online customer care : applying today's technology to achieve world-class customer interaction / by Michael Cusack. - Milwaukee, Wis. : India : ASQ Quality Press ; Infotec Standards, c1998. - xiv, 265 p. : ill. ; 26 cm.
Includes bibliographical references (p. 257-258) and index.
0873893832 (alk. paper) 8174890076
\\\97046441
658.8/12