Balanced scorecard step-by-step for government and nonprofit agencies /
Niven, Paul R.
Balanced scorecard step-by-step for government and nonprofit agencies / Paul R. Niven. - 2nd ed. - Hoboken, N.J. : J. Wiley & Sons, Inc., c2008. - xvii, 365 p. : ill. ; 23 cm.
Includes bibliographical references and index.
Introduction to the balanced scorecard -- Adapting the balanced scorecard to fit the public and nonprofit sectors -- Before you begin -- Training and communication planning for balanced scorecard success -- Mission, values, and vision -- Strategy : the core of every balanced scorecard -- Strategy maps -- Performance measures, targets, and initiatives -- Creating alignment by cascading the balanced scorecard -- Linking resource allocation to the balanced scorecard -- Reporting results -- The City of Charlotte : a balanced scorecard success story -- Sustaining balanced scorecard success.
9780470180020 (cloth : alk. paper)
2007051409
352.3/57
Balanced scorecard step-by-step for government and nonprofit agencies / Paul R. Niven. - 2nd ed. - Hoboken, N.J. : J. Wiley & Sons, Inc., c2008. - xvii, 365 p. : ill. ; 23 cm.
Includes bibliographical references and index.
Introduction to the balanced scorecard -- Adapting the balanced scorecard to fit the public and nonprofit sectors -- Before you begin -- Training and communication planning for balanced scorecard success -- Mission, values, and vision -- Strategy : the core of every balanced scorecard -- Strategy maps -- Performance measures, targets, and initiatives -- Creating alignment by cascading the balanced scorecard -- Linking resource allocation to the balanced scorecard -- Reporting results -- The City of Charlotte : a balanced scorecard success story -- Sustaining balanced scorecard success.
9780470180020 (cloth : alk. paper)
2007051409
352.3/57