It's all about service : how to lead your people to care for your customers - Pelletier, Ray, 1948- (Hoboken, N.J. : John Wiley & Sons, Inc., 2005)
It's all about trust -- The power of vision crafting -- Generating enthusiasm -- No one whistles a symphony-it takes an orchestra to play it -- Character -- Conflict management -- Competition -- The art of coaching -- Listening -- Caring.
Includes index.
Keywords: Customer relations; Interpersonal relations; Leadership; Teams in the workplace; Employee empowerment