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It's all about service : how to lead your people to care for your customers / Ray Pelletier.

By: Pelletier, Ray, 1948-.
Publisher: Hoboken, N.J. : John Wiley & Sons, Inc., c2005Description: xxiv, 232 p. ; 24 cm.ISBN: 0471716758 (cloth).Subject(s): Customer relations | Interpersonal relations | Leadership | Teams in the workplace | Employee empowermentDDC classification: 658.812 Online resources: Table of contents only | Contributor biographical information | Publisher description
Contents:
It's all about trust -- The power of vision crafting -- Generating enthusiasm -- No one whistles a symphony-it takes an orchestra to play it -- Character -- Conflict management -- Competition -- The art of coaching -- Listening -- Caring.
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Item type Current location Home library Call number Copy number Status Date due
Book Book BRAC Institute of Language (BIL)
General Stacks
BRAC Institute of Language (BIL)
General Stacks
658.812 PEL (Browse shelf) 1 Available
Book Book BRAC Institute of Language (BIL)
General Stacks
BRAC Institute of Language (BIL)
General Stacks
658.812 PEL (Browse shelf) 2 Available
Browsing BRAC Institute of Language (BIL) Shelves , Shelving location: General Stacks Close shelf browser
658.802 MAS The marketing game! : 658.802 MAS The marketing game! : 658.812 PEL It's all about service : 658.812 PEL It's all about service : 658.8342 IMB Motivational marketing : 659.1 VIT The seven lost secrets of success : 683.3 TCH Lock & key :

Includes index.

It's all about trust -- The power of vision crafting -- Generating enthusiasm -- No one whistles a symphony-it takes an orchestra to play it -- Character -- Conflict management -- Competition -- The art of coaching -- Listening -- Caring.

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