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It's all about service : how to lead your people to care for your customers / Ray Pelletier.

By: Pelletier, Ray, 1948-.
Publisher: Hoboken, N.J. : John Wiley & Sons, Inc., c2005Description: xxiv, 232 p. ; 24 cm.ISBN: 0471716758 (cloth).Subject(s): Customer relations | Interpersonal relations | Leadership | Teams in the workplace | Employee empowermentDDC classification: 658.812 Online resources: Table of contents only | Contributor biographical information | Publisher description
Contents:
It's all about trust -- The power of vision crafting -- Generating enthusiasm -- No one whistles a symphony-it takes an orchestra to play it -- Character -- Conflict management -- Competition -- The art of coaching -- Listening -- Caring.
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Item type Current location Home library Call number Copy number Status Date due
Book Book Ayesha Abed Library
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Ayesha Abed Library
General Stacks
658.812 PEL (Browse shelf) 1 Available
Book Book Ayesha Abed Library
General Stacks
Ayesha Abed Library
General Stacks
658.812 PEL (Browse shelf) 2 Available

Includes index.

It's all about trust -- The power of vision crafting -- Generating enthusiasm -- No one whistles a symphony-it takes an orchestra to play it -- Character -- Conflict management -- Competition -- The art of coaching -- Listening -- Caring.

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